I am Shilpa. Representing SancroSoft USA Inc., We have an immediate position
Please check the below positions and forward your profiles to
Full Name :
Contact Number :
Visa Status :
*ICM &/ VXML Scripting - Contact Center Enterprise (UCCE*
Location: Mountain view, CA
Position Type:- 6+ Months Contract
We are looking for someone with hands on experience in ICM &/ VXML
scripting (application development) within Unified Contact Centre
Enterprise (UCCE) and knowledge in integration of UCCE & Cisco Call Manager
*Key Skills:* Contact Center Enterprise (UCCE) and Customer Voice Portal
o At least Seven years' experience with every aspect in the contact center
business firm with contact center solutions such as Cisco Contact Center
Solutions and/or Syntellect Apropos Interaction Management.
o In depth technical knowledge of Cisco UCCE Call Center technology and
o Extensive experience with maintenance, support and problem resolution for
UCCE (ICM) and CVP applications.
o Good knowledge of VXML, SSML and SRGS standards.
o Ability to take lead technical role providing insight and direction to
lower level technical resources within the Operations area. Assist in both
Incident & Problem analysis, resolution and verification.
o Interface with Engineering, and vendor level 3 resources in operational
o Significant understanding of Contact Center related systems including:
IVR, call recording, work force management, voice recognition, call detail
reporting, call center management and reporting systems, etc (Preferred)
o Knowledge of telecom moving parts like the call manager, familiarity with
the related vocabulary and awareness of the general issues with call
manager - UCCE interaction
o Basic SQL skills
o ITIL Framework awareness
o Excellent technical documentation skills
Thanks & Regards
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The power of focus
SancroSoft USA INC
4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-671-5686 || Fax: 916-200-0305
E-Mail : *shi...@sancrosoftusa.com* <shi...@sancrosoftusa.com> ||
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