Hi , I am Shilpa. Representing SancroSoft USA Inc., We have an immediate position *. * Please check the below positions and forward your profiles to *shi...@sancrosoftusa.com <shi...@sancrosoftusa.com>*
Full Name : Location : Contact Number : Email : Availability : Visa Status : *Requirement Details* *ICM &/ VXML Scripting - Contact Center Enterprise (UCCE* Location: Mountain view, CA Position Type:- 6+ Months Contract We are looking for someone with hands on experience in ICM &/ VXML scripting (application development) within Unified Contact Centre Enterprise (UCCE) and knowledge in integration of UCCE & Cisco Call Manager . *Key Skills:* Contact Center Enterprise (UCCE) and Customer Voice Portal (CVP) *Job Details:* o At least Seven years' experience with every aspect in the contact center business firm with contact center solutions such as Cisco Contact Center Solutions and/or Syntellect Apropos Interaction Management. o In depth technical knowledge of Cisco UCCE Call Center technology and platforms. o Extensive experience with maintenance, support and problem resolution for UCCE (ICM) and CVP applications. o Good knowledge of VXML, SSML and SRGS standards. o Ability to take lead technical role providing insight and direction to lower level technical resources within the Operations area. Assist in both Incident & Problem analysis, resolution and verification. o Interface with Engineering, and vendor level 3 resources in operational problem resolution. o Significant understanding of Contact Center related systems including: IVR, call recording, work force management, voice recognition, call detail reporting, call center management and reporting systems, etc (Preferred) o Knowledge of telecom moving parts like the call manager, familiarity with the related vocabulary and awareness of the general issues with call manager - UCCE interaction o Basic SQL skills o ITIL Framework awareness o Excellent technical documentation skills Thanks & Regards Shilpa IT Recruiter. [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image001.jpg@01CD14F0.B169F430] [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image002.jpg@01CD14F0.B169F430] The power of focus SancroSoft USA INC 4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628 Phone : 916-671-5686 || Fax: 916-200-0305 E-Mail : *shi...@sancrosoftusa.com* <shi...@sancrosoftusa.com> || *www.sancrosoftusa.com* <http://www.sancrosoftusa.com/> We place professionals in contract, contract-to-hire and full-time employment positions across all IT and Engineering disciplines, * nationwide *The information contained in this email message is intended only for the personal and confidential use of the recipient(s) named above. The message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by email and delete the original message. -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to firstname.lastname@example.org. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/groups/opt_out.