Job Title: Project Manager Technical/Vendor Management
Years of Experience : 5 - 10
Rate : OPEN
* GC|Citizens|EADs only*
*Scope of Work:*
Ø To participate in vendor management activities for vendors managed by
Ø This involves scheduling meetings/calls with vendors, developers to
discuss questions, concerns, issues.
Ø Tracking, following up and communicating with vendors and developers the
status and resolutions of issues/actions.
ü Lead projects of large complexity, with a mid-term focus, taking into
account the market's best practices, ensure vendors meet the current and
future service requirements.
ü Liaise with vendors and internal users to ensure that the necessary
procedures and processes are established in order to deliver and monitor
Service Level Agreement (SLA). Lead vendor meetings.
ü Lead and ensure the problem management process is sufficient to
prioritize and resolve issues in consistent manner.
ü Knowledge and experience with vendor support terms and contracts
ü Coordinate the development and participate in analysis of reports /
feedback on product/service users, prepare global reports on vendor
performance, monitoring SLA and analysis of issues.
ü Ensure that the vendor consistently provides highest service level.
ü Building and maintaining effective working relationships with customers;
ability to translate complex needs into appropriate solutions while
remaining sensitive to the complexities of the business and have a
commitment to integrity in all relationships.
ü Communicate effectively across a wide range of practical or theoretical
issues ; ability to modify communication style for understanding by others;
clarify applicable goals, objectives and business situations; acknowledge
and respect other views
ü Expertise with commonly used/required office tools such as Excel,
Powerpoint, Word, Outllook email, etc.
ü Knowledge of the IT processes and practices e.g. project management,
software development lifecycle and related processes..etc.
ü Understanding of concepts, usage and issues relating to various
technologies relating to database, middleware, messaging, development
tools, operating systems, security and hardware devices
*Sandeep R Tummuru || Resource Manager*
*Clear Thought Solutions LLC.,*
*Ph: 919 290 4346*
*Email : **sand...@clearthoughtsolutions.com*<sand...@clearthoughtsolutions.com>
*gtalk : **sandy4cts*
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