*ORACLE FINANCIAL BA*
*Portland, OR Billing: Open on W2/ C2C/ 1099 Duration: Long Term 12+ zmonths* *Locals highly preferred* **Scanned copy of work authorization is must* Description The Oracle Financials Business Analyst will primarily be required to support Oracle Financials end users This cross-functional role will include troubleshooting production incidents and help requests through Service Desk Tickets logged by the Oracle Financials end users within the defined Service Level Agreement(SLA) as a Subject Matter Expert. The Business Analyst should be capable of identifying process, configuration and development improvement opportunities and perform cross-functional training, user education training related to user errors. This position is expected to perform any other support related activities assigned by the Support Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES - Very "hands-on" role responsible for handling the most difficult or advanced production incident tickets/errors and end user help requests and queries - Meet/exceed the Service Level Agreements( SLA) defined in resolution of production incident and request tickets. - Work with both the functional and development experts and end users of the system. - As an expert in your field, troubleshoot incidents and help escalated requests, research and develop solutions to new or unknown incidents. - Actively seeks information to understand end user circumstances, problems, expectations, and then follows through ensuring expectations are met. - Take ownership of end user incidents and help requests and be proactive when dealing with user issues. - Research Oracle Metalink to resolve complex incidents. - Work directly with Oracle on logging Oracle Service Requests, track and resolve based on the Severity of the Service requests. - Collaborate with Functional Experts and Consultants to troubleshoot complex and previously unreported incidents/errors. - Create knowledge base of incident and help request resolutions. - Enhance Frequently Asked Questions to ensure the resolution of common issues through self-help before these are escalated to Oracle Functional Support Team. - Create and execute on test scripts for bug fixes created by developers or patches supplied by Oracle. - Maintain current status of incidents and help requests in CA Service Desk. - Continuous improvement of processes, configuration and development - Provide feedback to process managers on process and configuration improvement opportunities to maximize user efficiencies and effectiveness based on observation of end users and analysis of queries. - Perform Root Cause Analysis on incidents recommend process and/or configuration improvements to Support Manager or technical improvements to the Development Manager. - Training - Review historical trends on helpdesk requests and identify improvements to Training Approach and Materials. Collaborate with Global Training Organization to deliver training for new entity implementations, new hires or enhancements to application capability -- *Thanks & Regards,* *Divya* *INFOWAY SOFTWARE* *Phone: 917-832-9862 (Direct)* di...@infowaysoftware.com -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to firstname.lastname@example.org. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/groups/opt_out.