*Title                       : Service Introduction Lead*

*Location               : Alpharetta, GA*

*Duration              : Full time or contract*

*Salary                    : Open*

*The Operational Service Introduction Lead is responsible for the service
transition activities related to Program's solution deliverables. The
Operational Service Introduction function within the Program Transition
Team will ensures that impacted services introduced into the live
production estate are reliable, predictable and secure in their operation.
This is governed by the Service Introduction Manager through engagement of
impacted delivery teams ensuring technical and operational requirements are
understood and fit for purpose. Facilitating and assuring the readiness and
acceptance of project and service deliverables with the operational teams
to enable a successful implementation and on-going service against agreed
SLA targets. Managing risks and issues that will have an adverse impact on
ability of the operations teams to deliver a stable service. *

*Knowledge and Skills Requirements:*

*(Describe the knowledge or skills needed to perform this job; these may be
technical, managerial or behavioral in nature.)*

**             Excellent interpersonal, communication, and organizational

**             Very good understanding of the customer strategy, services
and business processes*

**             Ability to work and team effectively with IT Services groups
and other management personnel including on a global, virtual basis*

**             Knowledge of service transition methodology, tools and

**             Track record of customer focus, based on openness, trust,
and delivering on promises*

**             Experience across packaged and bespoke systems and
infrastructure, ideally on an international basis*

**             IT background with experience across different project

**             Excellent written and verbal communication skills - must be
able to communicate fluently in English both verbally and in writing*

**             Demonstrates commitment to IT methodologies, processes and
standards for transition planning and support*


707 Alexander Rd. 208, Princeton, NJ 08540
l...@technotalent.com <st...@technotalent.com>


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