This is *Shilpa*, - Recruitment and Resources from SancroSoft USA Inc. We have an urgent requirement as follows: Please respond with resumes in MS-Word Format with the following details to *shi...@sancrosoftusa.com <shi...@sancrosoftusa.com> * Full Name : Location : Contact Number : Email : Availability : Visa Status : *SAP TPM CRM requirement - SAP CRM TPM and ECC.* Location : Chicago, IL Duration : Long Term *COE Expert Center Senior Analyst* *Background* We have the opening for the role of COE Expert Centre Senior Analyst covering the technical areas of sales and financial tools and business processes. The role reports to the Demand Capability Manager and is responsible for the support, development and implementation of strategic TPM solutions within the segment. The role will be based in Chicago. *Purpose of the role* The objective of the role is to deliver application support, development, and deployment services for multiple SAP CRM TPM and ECC applications based on SLA (Service Level Agreements) and project commitments. The role will require strong understanding of SAP CRM and ECC functionality and how it is used within the business for the Trade Promotion Management domain. *The scope of the role encompasses:* · Incident (ticket) Management - managing day to day application issues including working with other internal teams to seek prompt resolution · Hands-on SAP CRM TPM and ECC configuration and development based on business requirements i.e. to address break-fixes or improve system functionality · CIP (Continuous Improvement Process) - perform hands-on system changes or customizations to the system or application to improve usability and deliver new functionality · Deployment - partner with Business Partnership and perform hands-on system changes to support solution deployments · *Coding for SAP CRM and ECC when required, in ABAP and OO ABAP* · Knowledge of Bdocs and downloading data to CRM from ECC · Problem Management - analyze, suggest and manage activities to prevent reoccurrence of issues · Change Management - plan and manage changes to SAP CRM and ECC applications and / or systems · User communication - ensure that user community is fully informed of the service changes, outages etc. · Escalation - escalate critical issues to management or vendor when appropriate · Process improvements - regularly review and adjust team processes to improve efficiency and knowledge management · Knowledge Management - ensure that solutions and documentation are up to date and shared with relevant audience · Manage functional and technical developments through internal or external contractors when required · Develop and maintain network of business key users · Communicate with business and MIS colleagues on a regular basis to ensure a strong partnership with key stakeholders · Review business users feedback and implement required improvements · Regularly review system architecture and plan upgrades · Reporting on service delivery, CIPs and project activities · Ensure supported solutions are aligned with global requirements with a strong governance model for template changes. *Mission Critical Competencies * · Deep hands-on experience in the design, configuration and delivery of SAP CRM TPM and ECC. · Strong working knowledge of trade promotion management and financial planning and budgeting processes and principles · Creates collaborative relationships with customers/business partners, Client IS service teams and business partnership peers · Strong customer service skills and ability to relate to and discuss topics and issues from a business and technical perspective · Ability to stand alone and to appropriately challenge customers and peers *Key Technical Skills/Knowledge* · *Deep experience of working in development and support of complex SAP ECC and CRM TPM business software solutions with ABAP and OO ABAP coding skills.* · Debugging across SAP systems ( CRM to ECC , CRM to BW) · A minimum of 3 years of hands-on SAP CRM TPM and ECC configuration and development obtained through project implementation work, support and/or development experiences · Strong working knowledge of Trade Promotion Management processes and the related workstreams including Finance, Demand Planning, Sales and Marketing. · Excellent knowledge of the system and process integration touch points within the SAP TPM landscape · SAP CRM TPM knowledge is a must · Ability to translate business needs and opportunities into system or process solutions within SAP CRM TPM · Perspective and judgement in making decisions, i.e. the ability to evaluate impacts and trade-offs when recommending proposed solutions to the business or introducing technical changes to SAP · Strong written and oral communication skills · Ability to operate in an environment with multiple projects, initiatives and Ability to effectively work with both onshore and offshore contractors · Excellent analytical, troubleshooting and problem solving skills * Key Experiences & Education* · Candidate should have held roles involving one or more of the following: o Direct interaction with business stakeholders o Experience supporting, developing and enhancing SAP CRM TPM and ECC for the Trade Promotion Management · Bachelors degree Thanks & Regards *Shilpa * IT Recruiter. [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image001.jpg@01CD14F0.B169F430] [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image002.jpg@01CD14F0.B169F430] The power of focus SancroSoft USA INC 4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628 Phone : *916-671-5686* , cell: *916-222--4156* || Fax: 916-200-0305 E-Mail : *shi...@sancrosoftusa.com* <shi...@sancrosoftusa.com> || *www.sancrosoftusa.com* <http://www.sancrosoftusa.com/> We place professionals in contract, contract-to-hire and full-time employment positions across all IT and Engineering disciplines, * nationwide *The information contained in this email message is intended only for the personal and confidential use of the recipient(s) named above. The message may be privileged and confidential and protected from disclosure. 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