Title: Data Modeler

Location: Chicago, IL.

Length: 1 Year+

Responsible for the day to day support of the interactive voice response
(IVR) units

On-call rotation with periodic night and weekend work

Consult with business on IVR scripts, make modifications to scripts and
implement changes

3-5 years of experience with Convergys Intervoice platform, VXML, JAVA

3-5 years of experience with Financial Services clients

Working knowledge of change management process and HP Service Manager or
similar tool

Works substantially with little supervision or oversight to deliver key

Demonstrated experience with several voice-related platforms

Ability to deliver highly technical information to a broader audience
beyond the team lead while influencing within the team

Exposure to working with third parties and suppliers

Thanks & Regards,

Ramesh Kumar

*Global **Associates Inc/ **VCarve Inc*

*||* 7106 Corporate Way* ||* Dayton, OH 45459 *||*

*||*Phone:  937-877-5870 * ||* Fax: 937-312-1205 *||*

ram...@gassociates.com* or*  ram...@vcarve.com *||*

[image: View my profile on LinkedIn]<http://www.linkedin.com/in/rameshkumarpc>

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