*NEED -Network Monitor consultant.* Location : Jackson, Michigan
Duration: 6+ Months *Primary Skills: * * Infrastructure Management Services (IMS), Alert monitoring tool experience required. ITSM tool experience. HP SM7, HP Service Desk, HP Open View Operations –Solarwinds preferred, but, Site Scope and other monitoring tools knowledge* *Job Description* v Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments. v Provide notification to customers and the service teams for Severity 1 events. v Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution. v Central point of contact for technical support teams including status updates for on-going incidents/events. v Must have aptitude and attitude to learn / work on new technologies. v Should be willing to work in shifts 24x7. v Create, update and document system processes and tasks as required. v Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades. v Work Closely with Wireless technology groups *Basic Requirements* * 9+ Years supporting event monitoring of Server/Network devices is required.* *Hands-on experience with the following:* v Alert monitoring tool experience required. *HP Open View Operations –Solarwinds preferred, but, Site Scope and other monitoring tools knowledge will be considered*. v *ITSM tool experience. HP SM7, HP Service Desk . Others accepted* v *Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc)* v Excellent Written and Verbal Communication skills are required. v Customer service and interaction skills are required. v Hardware Knowledge required working closely with network engineers, systems administrators and software engineers for technology and hardware upgrades. v *ITIL Certification preferred.* v Core understanding of SLA/OLA and ability to adhere to stringent time requirements v Telecommunication Equipment Knowledge (Radio, Wireless Networks, Mobile Devices Thanks & Regards, *Raghavendra Gaddam*, Agile Enterprise Solutions Inc Phone: 630-242-6423 Ext: 221 !! Fax: 630-206-2397 E-mail: raghavendra_gad...@aesinc.us.com !! www.aesinc.us.com Note: If you have received this mail in error or prefer not to receive such emails in the future, please reply with "REMOVE" in the subject line and the email id(s) to be removed. All removal requests will be honored ASAP. We sincerely apologize for any inconvenience caused. -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to firstname.lastname@example.org. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.