*NEED -Network Monitor consultant.*
Location : Jackson, Michigan
Duration: 6+ Months
*Primary Skills: *
* Infrastructure Management Services (IMS), Alert monitoring tool
experience required. ITSM tool experience. HP SM7, HP Service Desk, HP Open
View Operations –Solarwinds preferred, but, Site Scope and other monitoring
v Primary monitoring and escalation point for identification,
troubleshooting and resolution of events affecting customer production
v Provide notification to customers and the service teams for Severity 1
v Ownership of Severity Level 1 communications bridge handling the entire
life cycle of the ticket to resolution.
v Central point of contact for technical support teams including status
updates for on-going incidents/events.
v Must have aptitude and attitude to learn / work on new technologies.
v Should be willing to work in shifts 24x7.
v Create, update and document system processes and tasks as required.
v Work closely with network engineers, systems administrators and software
engineers regarding technology and hardware upgrades.
v Work Closely with Wireless technology groups
* 9+ Years supporting event monitoring of Server/Network devices is
*Hands-on experience with the following:*
v Alert monitoring tool experience required. *HP Open View Operations
–Solarwinds preferred, but, Site Scope and other monitoring tools
knowledge will be considered*.
v *ITSM tool experience. HP SM7, HP Service Desk . Others accepted*
v *Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli
Batch Job Scheduling, etc)*
v Excellent Written and Verbal Communication skills are required.
v Customer service and interaction skills are required.
v Hardware Knowledge required working closely with network engineers,
systems administrators and software engineers for technology and hardware
v *ITIL Certification preferred.*
v Core understanding of SLA/OLA and ability to adhere to stringent time
v Telecommunication Equipment Knowledge (Radio, Wireless Networks, Mobile
Thanks & Regards,
Agile Enterprise Solutions Inc
Phone: 630-242-6423 Ext: 221 !! Fax: 630-206-2397
E-mail: raghavendra_gad...@aesinc.us.com !! www.aesinc.us.com
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