Hi ,

I am Shilpa. Representing SancroSoft USA Inc., We have an immediate
position.
Please check the below positions and forward your profiles to
shi...@sancrosoftusa.com

Full Name :
Location :
Contact Number :
Email :
Availability :
Visa Status :

Requirement details:

Multiple  Avaya IVR Positions

Location: Mountain View, CA

Duration: 12+ Months



Job Description:



*1.IVR Developer *

Skills: JAVA, Avaya Orchestration Designer, Avaya dialog designer, IVR
development.

*2.IVR QA Tester *

Skills: IVR Stress testing, IVR Tool testing, IVR Test Cases,
Hammer(Optional), SQL.

*3.Avaya contact center specialist *

Skills: Contact Center Integration, AAEP , AES, CTI, CMS,
G450,G650,SIP,H.323,.

*4.Infrastructure support Voice*

Skills: Avaya Session Manager, Avaya System Manager, SIP, ACME, Avaya
Communication Manager.

*5.Contact center Reporting Analyst.*

Skills: Crystal Reporting, SQL, Avaya CMS(Optional), Reporting analyst,
database knowledge.

*6.Contact center NOC operation ( IT & Network Operations).*

Skills: Troubleshooting global contact center environment (>5000 agents) in
Avaya telephony infrastructure (PBX, Carrier), Click2Call, Reporting, etc.
(requires general networking knowledge beyond Avaya)Ability to take control
with excellent communication skills in garnering support from peer teams
(Networks, telecom, vendors) and customer ops leads Engineering degree from
reputed school Working knowledge of implementing, testing, using monitoring
systems for NOC (like Nectar, Nations, Nimsoft - need not be Contact Center
related).

*7.Verint WFM System administratior( Technical System Administrator)*

Skills: Verint Impact 360 WFM , Application understanding, Active
Directory, Networking knowledge, Windows Server 2003 knowledge, Verint
adapters, Apache web server knowledge, preferably with some Windows server
and SQL Server admin background.





Thanks & Regards



Shilpa
IT Recruiter.

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 The power of focus

SancroSoft USA INC

4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-222--4156 ||   Fax: 916-200-0305
E-Mail : shi...@sancrosoftusa.com || www.sancrosoftusa.com

We place professionals in contract, contract-to-hire and full-time
employment positions across all IT and Engineering disciplines, nationwide

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