I am Shilpa. Representing SancroSoft USA Inc., We have an immediate
Please check the below positions and forward your profiles to
Full Name :
Contact Number :
Visa Status :
*Contact center lead*
Location – MV, CA
Duration – 24 Months
Role & Responsibilities
· Programming of call flows, VDNs (Virtual Directory Number),
· Vectors, CMS (Call Management Server) reports etc.(20%)
· Troubleshooting problem tickets for call centre users or
· Support the maintenance and troubleshooting of Avaya
· Voice Portal IVR system, Avaya Communication Manager, System
Manager, Session Manager, Integration with peripheral like Screenpop,
Click2Call, Click2Dial, Call-back assist, etc.
· Support the maintenance and troubleshooting of real time
dashboards, call recording, and reporting system
*Required Candidate Profile*
· Qualification –BE / B Tech Preferred
· 5+ years of Experience on Avaya CM, Avaya CMS, Click2Call and
similar integrations, Call recording, Real time dashboards and reporting
systems. Integrations support for Contact center infrastructure
· Very good verbal and written communication skills & strong
· Successful track record of working closely with other teams such
· as network operations, hardware operations, DBA teams,carriers,
product vendors etc.
· Expertise in 2 and good working knowledge in at least 3
technologies listed below with demonstrated capabilities &experience
· Technology domains - Avaya SM, Avaya CM, Avaya CMS, Call
Thanks & Regards
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The power of focus
SancroSoft USA INC
4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : *916-222--4156* || Fax: 916-200-0305
E-Mail : *shi...@sancrosoftusa.com* <shi...@sancrosoftusa.com> ||
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