Hi , I am Shilpa. Representing SancroSoft USA Inc., We have an immediate position. Please check the below positions and forward your profiles to shi...@sancrosoftusa.com
Full Name : Location : Contact Number : Email : Availability : Visa Status : *Requirement Details* *Contact center lead* Location – MV, CA Duration – 24 Months *Job description:* Role & Responsibilities · Programming of call flows, VDNs (Virtual Directory Number), · Vectors, CMS (Call Management Server) reports etc.(20%) · Troubleshooting problem tickets for call centre users or sytemGenerated alerts(65%) · Support the maintenance and troubleshooting of Avaya · Voice Portal IVR system, Avaya Communication Manager, System Manager, Session Manager, Integration with peripheral like Screenpop, Click2Call, Click2Dial, Call-back assist, etc. · Support the maintenance and troubleshooting of real time dashboards, call recording, and reporting system *Required Candidate Profile* · Qualification –BE / B Tech Preferred · 5+ years of Experience on Avaya CM, Avaya CMS, Click2Call and similar integrations, Call recording, Real time dashboards and reporting systems. Integrations support for Contact center infrastructure · Very good verbal and written communication skills & strong presentation skills · Successful track record of working closely with other teams such · as network operations, hardware operations, DBA teams,carriers, product vendors etc. · Expertise in 2 and good working knowledge in at least 3 technologies listed below with demonstrated capabilities &experience · Technology domains - Avaya SM, Avaya CM, Avaya CMS, Call recording. Thanks & Regards *Shilpa * IT Recruiter. [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image001.jpg@01CD14F0.B169F430] [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image002.jpg@01CD14F0.B169F430] The power of focus SancroSoft USA INC 4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628 Phone : *916-222--4156* || Fax: 916-200-0305 E-Mail : *shi...@sancrosoftusa.com* <shi...@sancrosoftusa.com> || *www.sancrosoftusa.com* <http://www.sancrosoftusa.com/> We place professionals in contract, contract-to-hire and full-time employment positions across all IT and Engineering disciplines, * nationwide *The information contained in this email message is intended only for the personal and confidential use of the recipient(s) named above. The message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by email and delete the original message. -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to email@example.com. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.