Greetings from Oberon IT Inc !!!
We have a Direct Client Requirement for you and the details are as follows
*Job Title: - Technical Manager*
*Location: - Austin, TX *
*Duration: - 12 Months ( Contract-To-Hire )*
*ROLE: Technical Manager*
Position is responsible managing team of application server and database
administrators. Person will be responsible for coordinating tasks with
internal and external stakeholders while improving the service quality,
communication and efficiency of the processes. Person will also be
responsible for reporting on KPRs and State deliverables.
The position works closely with other team members and client
representatives to meet the system requirements and business objectives of
*Major Duties & Responsibilities*
· Manages level 2 Help Desk Operations.
· Manages a team of DBAs, Configuration Management, and Application
· Assists the Executive Management team in procurement of hardware
· Define processes and methods to improve the productivity and
efficiency of the team and decrease the average handle time for requests
from the Development team.
· Support the Infrastructure team to coordinate the activities
during regular or unexpected maintenance of systems.
· Manages service requests for the Data Center and On Demand Service
provider for both regular DB maintenance and code promotions.
· Responsible for providing KPR reports and servicing and ADHOC
requests related to infrastructure.
· Assists with user provisioning and audits for managed systems.
· Research, evaluate, recommend, and implement new technology to
meet business objectives and improve service delivery through productivity
gains and expense reductions.
· Develops policies and procedures related to the implementation,
connectivity, and utilization of Technology.
· Performs other duties as assigned by Management.
· Performs administrative duties, such as status reports, team
· Document, track and escalate issues as appropriate using various
ALM tools like Quality Center.
· Uses industry standards and best practices.
Sr. Technical Recruiter | Oberon IT Inc
1404 W. Walnut Hill Lane | Suite: 102, Irving, TX 75038.
Email: *purushot...@oberonit.com <purushot...@oberonit.com>*
Direct: 972-330-5903 | Fax: 1-800-218-2820
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