Hope you are doing great.!!
This is Richard from SVK Systems.
Please check the below requirement from one of our clients and let me know
if you have any matching consultant for this position.
Please send profiles to *rich...@svksystems.com* <rich...@svksystems.com>
*Position: Sr Business Analyst with **Genesys / Call Center National
*Location: Merrimack, NH or Smithfield, RI and possibly Boston MA*
*Duration : 12+ Months *
*Interview process will be phone then either face to face or Skype
depending on location.*
*Business Analysts and Project Managers - Call Center National
*These positions can sit in Merrimack, NH or Smithfield, RI and possibly
Boston also. *
This project involves the rollout of Genesys, a contact center platform,
across all of Client’s Personal Investing Business Line. Basically, as a
customer of Client, if you call their general customer service line, this
would be the system that routes the calls to specific departments and the
agents, whether it be Personal Investing, 401k/Net benefits, Institutional,
Client bought the software and will be customizing, creating and adding
features (i.e. call routing, voice recognition, etc.) internally. They are
looking to hire resources who have specific experience with large-scale
national implementation of *call/contact center software*, with at least
familiarity with *Genesys*. This would be from an analysis/project
management perspective, not the actual hands on technical implementation
from an infrastructure perspective.
These positions can sit in Merrimack, NH or Smithfield, RI and possibly
The candidate will most likely need to travel occasionally between the
The project is expected to last through at least the end of 2015 with
*SVK Systems Inc*
11465, Johns Creek Parkway,
Suite #180, Johns Creek, GA - 30097
*Contact:* 678-824-7780 | *Fax:* 404-601-9507 |
*Email: *rich...@svksystems.com | *YIM / Gtalk*: *richard05svk*
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