Title: Sales Force Business Analyst

Location: Albany, NY

Length: Long Term

Job Description & Requirements:

Conduct analysis, design, evaluation, modification, testing and
implementation of enterprise wide systems across functional areas

•Lead the analysis and business requirements gathering to develop detailed
functional requirements, clearly stating project scope

•Act as liaison between business units and Project Team in all areas of
support and enhancements.

•Interact daily with business units and business owners to understand
business processes and key requirements, proactively work to resolve client

•Gather, create and document current and future business process flows.

•Create clear, concise and complete functional specifications &
requirements documents.

•Conduct analysis of systems specifications and use analysis / diagramming
tools to represent business / technical processes

•Perform application configuration, testing and evaluation to ensure
quality and consistency

•Apply deep function knowledge of CRM systems to customer needs and

•Develop conversion and system implementation plans

•Recommend changes in configuration, maintenance, and standards

•Train user personnel in the use of the system

•Manage change communication and coordinate end-user training for system

•Identify current data gaps

•Prepare and analyze data conversion requirements

•Define system interface requirements

•Work directly and effectively with client implementation team

•SaaS solutions and implementation such as Salesforce.com, Google, Workday

*Required Skills:*

•9+ years’ experience in the field of Business Systems and IT

•Excellent troubleshooting, analysis, and problem-solving skills

•Ability to effectively prioritize and escalate issues as required

•Excellent written and verbal communication skills

•Detailed, organized, and results-oriented

•Ability to multi-task and perform effectively under pressure

•Prior experience will SalesForce.com required

•Bachelor's degree in Computer Science, Engineering, Business or closely
related field or equivalent experience

•5+ years’ experience as a functional analyst implementing CRM systems

•Ability to work effectively in a fast paced, high energy, team-oriented

•Willingness to travel

Thanks & Regards,

Ramesh Kumar

*Global **Associates Inc/ **VCarve Inc*

*||* 7106 Corporate Way* ||* Dayton, OH 45459 *||*

*||*Phone:  937-877-5870 * ||* Fax: 937-312-1205 *||*

ram...@gassociates.com* or*  ram...@vcarve.com *||* www.gassociates.com*||*

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