*Position: Business Analyst W/ Telecom Domain*
*Location: Atlanta, GA*
*Duration: 6+ Months*
Perform detailed analysis and deliver solution design to support
functionality enhancement requests to Clients frontline UI system used by
Customer Care and Retail Representatives. Provide technical assistance in
identifying, evaluating and developing systems and procedures that are cost
effective and meet user requirements. Acts as a liaison between the user
community and internal IT resources.
*Position Duties and Responsibilities:*
• Provide technical system design recommendations to meet business and
• Translate business and user requirements into comprehensive functional
specification and technical specification documents, that include elements
o Decision Flow Diagrams
o Sequence Diagrams
o Use Cases
o Service Orchestration/Mappings
• Define and document system level requirements to support small, medium,
or large scale projects and enhancements to the system.
• Work with Architecture, Development, Middleware, User Experience and
Billing teams to facilitate implementation of required changes to
frontline system support new software releases/deployments as scheduled by
company identify trends in growth in order to take proactive approach
toward problem resolution.
• Collaborate with IT and business teams to test, deploy and verify
requested system changes.
• Attend business requirements meetings to determine potential impacts to
our front-end Customer Care and Retail systems
• Attend development team scrum meetings to answer design and business
requirements related questions
*Secondary Duties and Responsibilities:*
• Provide accurate estimates of effort and timelines for completion of
assigned tasks and workload to achieve deliverables and goals, delivering
on time and on estimation for small to large projects.
• Create and deliver articulate and effective oral presentations to a
variety of audiences, large or small, internal or external.
• Regularly convey status to stakeholders and management.
*Thanks & Regards,*
*Work: 703-230-2690 | Fax: 703-880-7584 *
*Email: mn...@idexcel.com <mn...@idexcel.com>*
*459 Herndon Parkway Suite 11, Herndon VA – 20170*
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