*Hi Associate,*

*Role : Contact Center Support Engineer   *
*Location  :  Mountain View,CA*
*Duration  : 6+ months*

*Job Description:-*
*●     Solid experience on AVAYA in voice telecommunication infrastructure
(TDM and VoIP) including Avaya 96xx phones, SIP phones and accessories*
*●     Solid experience administering Avaya in an enterprise-scale
environment, Avaya CM, PBX, AES, CMS, SM, SMGR & IVR*
*●     Experience with third party Call Center software such as CallCopy,
Verint WFM, Nfocus and CTI integrations such as Screenpop, Click2Dial etc.*
*●     Strong SIP protocol knowledge, experience troubleshooting SIP
related issues*
*●     Basic Windows and Linux skills*
*●     Strong troubleshooting skills*

*Thanks & Regards*

*Vicky Kumar | Technical Recruiter*


*ll IT-SCIENT - Talent Management Group ll*

*ll Phone: **510 *​*972 5217* *ll Fax: 877.701.4872*

*EMAIL : vi...@itscient.com <vi...@itscient.com>*

*Web: www.itscient.com <http://www.itscient.com/>*

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