*System Administrator With WFM Location: Mountain View, CA Duration:
6+months Pay rate: $40/hr on C2C*
We are looking for a system administrator that can own the rollout, support
and new feature requests of our Verint WFM Impact 360 v11.1 and Aspect WFM
applications. In this role, you will be the main point of contact for all
WFM related technical requests and issues.
Perform installations and upgrades of the Verint WFM (Impact 360 v11.1) and
Aspect WFM application.
Be responsible for identifying and planning for patches and hot fixes.
Troubleshoot system issues with WFM users and work closely with Verint
Support team to resolve issues.
Work with DBA and Systems Administrators to improve performance and
reliability of application as well as upgrades or expansions of existing
Manage tickets and tracking of application issues and ensure resolution and
root cause are achieved.
Handle any outage situation regarding WFM and documenting resolution.
Lead key WFM projects such as Single-Sign-On implementation, new CSI feed
setup for Chat & Email, WFM rollouts for new Business units, Adhoc
Reporting setup, Lab server DR setup
Create and maintain documentation on WFM applications.
Assist in educating and training others on the Verint product.
Collate statistics and reports on the usage of the system and on license
Focus on System Improvements and suggest best practices on how to configure
and use the WFM tool
3+ years of working with medium to large installations of Verint Impact 360
WFM application. Must have outstanding technical knowledge of Verint WFM
6+ years of systems administration or systems engineering experience
6+ years of working with Microsoft Server administration (including Windows
Server 2008 R2)
strong SQL knowledge and 3+ years experience with SQL Server 2008 R2
Technical experience working with Aspect WFM or Nice IEX application is a
Crystal Reports experience is a PLUS
Excellent communication and interpersonal skills, with the ability to be
personable yet persistent.
Business Analysis skills and knowledge of WFM business features so you can
work with WFM users to understand their requirements and issues.
Logical thinker, with strong problem solving and analytical skills and
ability to make trade-offs.
Great Project Management skills with a can-do attitude
Ability to be an effective coach and enabler of WFM
*Thanks & Regards,*
*Work: 703-230-2690 | Fax: 703-880-7584*
*Email: mn...@idexcel.com <mn...@idexcel.com>*
*459 Herndon Parkway Suite 11, Herndon VA – 20170*
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