Hi, Hope you are doing great
*Job Title Network Admin – L3* *Proposed Grade Band B3/C1* *Primary Skill (Technical Skill) Network – IP Voice ( IP Telephony) * *Secondary Skill (optional) Contact Center Admin/Video Support/Unified Communication Admin * *Experience Level 8 – 10 yrs* *Location of Posting Westlake, Texas* *Role & Responsibilities* *• Perform first level diagnosis, Proactive Monitoring, incident management using various Tools and processes. * *• KEDB and related documents updates.* *• Telephonic / Email / Web-based / Remote login support using knowledgebase repository, individual knowledge for the incident resolution. * *• Understand error logs, analyze the problems, do basic level Incident analysis and provide solutions to medium complexity IP Telephony issues.* *• Act as SPOC (Singe Point Of Contact) for customer and L2/L3 engineers till problem is resolved* *Skills Must have Nice to Have* *Technical Skills (Core & Top-Up)* * Knowledge of IP Telephony, Telecom and Wireless network concepts and Monitoring tools like Prognosis, Solar winds etc.* *• Ability to understand network troubles / faults in one or more of the following domains/Technology:* *o CISCO IPT/ Avaya/Nortel IPT* *• Exposure to Voice Switching: TDM, VoIP, Call processing, • Exposure to CISCO Unified Communication Solution Implementation and administration* *• H/W troubleshooting & Vendor coordination* *• Video Collaboration and Unified communication * *• ITIL Process* *Process & Tools* *• Remote system administration * *• Understand the Incident, Change & Problem management • Vendor Management* *Behavioral Skill* *• Fair Written & Verbal Communication Skills* *• Good team player* *• Ready to work on 24*7 environment • Experience of handling global customers* Thanks & Regards Abhay Tiwari Technical Recruiter Phone: 609-897-9670 x 2191 Email: ab...@sysmind.com Fax: 609-228-5522 Address: 38 Washington Road, Princeton Jn, NJ 08550 [image: gtalk.jpg]abhaysysmind [image: Description: Description: Description: cid:image001.gif@01CC0A79.D4FFDB80] -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to email@example.com. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.