Hope you are doing great

*Role :Application Support Engineer (IVR)             *

*Location : Cleveland , OH*

*Client : TCS *


•  6-7 years of Experience in Avaya IVR Development, Configuring and
troubleshooting IVR applications, Configuring Voice Protal Maagement

• Experience in Operations and Implementation Inbound and Outbound voice
applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice
Portal/Experience Portal.

•  Demonstrated abilities in Integration of IVR application with database
and Web Services

•  Strong problem solving and technical Skills coupled with confident
decision making enabling effective solutions leading to high customer

• Experience in installation of IVR Systems like Avaya Voice Portal and
Voice Portal Management System Configurations

• Experience in Configurations and Support for Call Center Technologies
like Nice, Verint System

•  Maintenance and trouble shooting the Avaya and Genesys Call Routing

• Experience understanding of Call Vectors and deployment of Call Flows

• Experience Scheduling Backups and performance tuning.

• Knowledge in integrating IVR with telephony interfaces (ACD and Genesys

• Linux, Unix

• Development and Support Mix and Experience in Installation and

• Avaya Voice Portal 5.2 / Experience Portal 6-7,

•  Genesys CTI, Oracle DB,

• Strong technical, logical, and analytical skills.

• Strong team player and cooperative skills. H3

Advanced analytical, conceptual, and problem-solving abilities

• Strong written and oral communication skills

• Proven ability and initiative to learn and research new concepts, ideas,
and technologies quickly

• Ability to work in a team-oriented, collaborative environment.

• Ability to translate an idea or need into a completed solution or work

Thanks & Regards

Abhay Tiwari

Technical Recruiter

Phone: 609-897-9670 x 2191

Email: ab...@sysmind.com

Fax: 609-228-5522

Address: 38 Washington Road, Princeton Jn, NJ 08550

[image: gtalk.jpg]abhaysysmind
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