Hope you are doing great
*Role :Application Support Engineer (IVR) *
*Location : Cleveland , OH*
*Client : TCS *
• 6-7 years of Experience in Avaya IVR Development, Configuring and
troubleshooting IVR applications, Configuring Voice Protal Maagement
• Experience in Operations and Implementation Inbound and Outbound voice
applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice
• Demonstrated abilities in Integration of IVR application with database
and Web Services
• Strong problem solving and technical Skills coupled with confident
decision making enabling effective solutions leading to high customer
• Experience in installation of IVR Systems like Avaya Voice Portal and
Voice Portal Management System Configurations
• Experience in Configurations and Support for Call Center Technologies
like Nice, Verint System
• Maintenance and trouble shooting the Avaya and Genesys Call Routing
• Experience understanding of Call Vectors and deployment of Call Flows
• Experience Scheduling Backups and performance tuning.
• Knowledge in integrating IVR with telephony interfaces (ACD and Genesys
• Linux, Unix
• Development and Support Mix and Experience in Installation and
• Avaya Voice Portal 5.2 / Experience Portal 6-7,
• Genesys CTI, Oracle DB,
• Strong technical, logical, and analytical skills.
• Strong team player and cooperative skills. H3
Advanced analytical, conceptual, and problem-solving abilities
• Strong written and oral communication skills
• Proven ability and initiative to learn and research new concepts, ideas,
and technologies quickly
• Ability to work in a team-oriented, collaborative environment.
• Ability to translate an idea or need into a completed solution or work
Thanks & Regards
Phone: 609-897-9670 x 2191
Address: 38 Washington Road, Princeton Jn, NJ 08550
[image: Description: Description: Description:
You received this message because you are subscribed to the Google Groups
To unsubscribe from this group and stop receiving emails from it, send an email
To post to this group, send email to firstname.lastname@example.org.
Visit this group at http://groups.google.com/group/reqsresumes.
For more options, visit https://groups.google.com/d/optout.