Hope you are doing great
*Role :Application Support Engineer (IVR) *
*Location : Cleveland , OH*
*Client : TCS *
• 6-7 years of Experience in Avaya IVR Development, Configuring and
troubleshooting IVR applications, Configuring Voice Protal Maagement
• Experience in Operations and Implementation Inbound and Outbound voice
applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice
• Demonstrated abilities in Integration of IVR application with database
and Web Services
• Strong problem solving and technical Skills coupled with confident
decision making enabling effective solutions leading to high customer
• Experience in installation of IVR Systems like Avaya Voice Portal and
Voice Portal Management System Configurations
• Experience in Configurations and Support for Call Center Technologies
like Nice, Verint System
• Maintenance and trouble shooting the Avaya and Genesys Call Routing
• Experience understanding of Call Vectors and deployment of Call Flows
• Experience Scheduling Backups and performance tuning.
• Knowledge in integrating IVR with telephony interfaces (ACD and Genesys
• Linux, Unix
• Development and Support Mix and Experience in Installation and
• Avaya Voice Portal 5.2 / Experience Portal 6-7,
• Genesys CTI, Oracle DB,
• Strong technical, logical, and analytical skills.
• Strong team player and cooperative skills. H3
Advanced analytical, conceptual, and problem-solving abilities
• Strong written and oral communication skills
• Proven ability and initiative to learn and research new concepts, ideas,
and technologies quickly
• Ability to work in a team-oriented, collaborative environment.
• Ability to translate an idea or need into a completed solution or work
Thanks & Regards
Phone: 609-897-9670 x 2191
Address: 38 Washington Road, Princeton Jn, NJ 08550
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