*Hi Associate,* *Please go through the Job Description and revert me back with your Updated RESUME with Contact Details at vi...@itscient.com <vi...@itscient.com> // * *vickyitscient1...@gmail.com <vickyitscient1...@gmail.com>*
*Role : Avaya Contact Center* *Location : Mountain view,CA* *Duration : 12+ month* *Job Description:* *3-5 YEARS* *Expertise in 2 and good working knowledge in at least 3 technologies listed below with demonstrated capabilities & experience* *Technology domains - * - *Avaya CM * - *Avaya Modular Messaging* - *Avaya CMS, Call recording* - *Avaya IVR* - *Aspect WFM system* - *Witness call recording * - *WFM system* *Network types & LAN / WAN* *Server domain & Server management* *Processes & Ticketing Tools* *Project Management* *Team Management* *Additions of new call centre agents.* *Development of design templates for new call deployments including, but not limited to, Avaya& Automatic Call Distribution configurations, call flow templates, testing checklists, etc.* *Write call flow documentation based on these business requirements.* *Document existing call flows and maintain the repository of call flow documentation.* *Provide advice to the business teams on best practices on call flows.* *Programming of call flows, VDNs (Virtual Directory Number), Vectors, CMS (Call* *Management Server) reports etc.* *Escalation point for troubleshooting problem tickets for call center users.* *Create initial configuration of CMS for new deployments.* *Proactively check system health and capacity.* *Monitor stability and performance of system.* *Work alongside Tech A/C Manager to deliver system implementations and projects.* *Physical installation of contact center equipment (as and when requested by Customer) like Avaya Voice Portal, Avaya CMS, etc* *Handle all ticketed requests within a specified period of time and ensure closure of all tickets.* *Run a weekly ticket SLO report for the region and follow up with the support technicians on meeting user expectations* *Provide and record updates to Customer ticketing team on all requests.* *addressing, DNS naming schemes, dial plan, feature access codes, call flows, etc.).* *Support the installation, maintenance and troubleshooting of Avaya Voice Portal IVR system* *Support the installation, maintenance and troubleshooting of CallCopy call recording system* *Support the installation, maintenance and troubleshooting of Witness and Aspect* - *Hands On Experience on Avaya CM* - *Modular Messaging* - *Avaya CMS* - *Call flow designing* - *Vector programming* - *Capacity planning, Resource* *Thanks and regards, Vicky Kumar * *Sr.Technical Recruiter || IT-SCIENT || Phone: 510.972.5217 || Fax: 877.701.4872 <877.701.4872> || Email: vi...@itscient.com <http://itscient.com> ||Web: www.itscient.com <http://www.itscient.com/> ||* -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to email@example.com. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.