*Hi Associate,*
*Please go through the Job Description and revert me back with your Updated
RESUME with Contact Details at vi...@itscient.com <vi...@itscient.com> // *
*vickyitscient1...@gmail.com <vickyitscient1...@gmail.com>*

*Role :  Avaya Contact Center*
*Location  : Mountain view,CA*
*Duration  : 12+ month*

*Job Description:*


*●     Solid experience on AVAYA in voice telecommunication infrastructure
(TDM and VoIP) including Avaya 96xx phones, SIP phones and accessories,
Avaya Session Manager, Avaya System Manager, Avaya G450 Gateway, Avaya G650
Gateway, SIP*

*●     Solid experience administering Avaya in an enterprise-scale
environment, Avaya CM, PBX, AES, CMS, SM, SMGR & IVR*

*●     Experience with third party Call Center software such as CallCopy,
Verint WFM, Nfocus and CTI integrations such as Screenpop, Click2Dial etc.*

*The candidate in addition to above skills should possess below additional

*Project management experience. *
*Have contact center KRA/KPI SLA management experience. *
*Have handled atleast 5 managed services project in past. *
*Have been an excellent manager for team *
   - *Contact center Infra management background is must.*

*Thanks and regards, Vicky Kumar *

*Sr.Technical Recruiter || IT-SCIENT || Phone: 510.972.5217 ||
Fax: 877.701.4872 <877.701.4872> || Email: vi...@itscient.com
<http://itscient.com> ||Web: www.itscient.com <http://www.itscient.com/> ||*

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