*Hope you are doing great!!*
*Please find the requirement below , If you find yourself comfortable with
the requirement please reply back with your updated resume with details to
this email id **abha...@idctechnologies.com* <abha...@idctechnologies.com> *and
I will get back as soon as possible.*
*Job Title: **Salesforce Service Center SME for testing*
*Location: **Pleasanton, CA*
*Contract Duration: 12+ months*
*Interview Mode: Telephonic *
*Roles & Responsibilities*
• Consultant Certification is a plus
• Contact Center Business Process / Sales Process
• Knowledge on Healthcare/Insurance Industry Call Center
experience would be beneficial
• Experience with CRM Projects especially with SFDC
implementation a huge plus
• Functional SME/Analyst resource with knowledge of Contact
Center and CRM functions to assist and guide business in the CRM
requirement definition and Testing Managers to define testing strategy
• Work with business to extract and refine requirements and
provide leadership in the decision making process
• Work with other team members to clearly articulate business
requirements and documentation.
• Work with implementation team to ensure business requirements
are addressed in the solution design/implementation
*Generic Managerial Skills* Follow SDLC /Agile methodology while
working on development projects.
*Reply with below details with updated resume if you are interested.*
PRIMARY CONTACT NUMBER
WILLING TO RELOCATE
BEST TIME TO CALL
SALARY/RATE EXPECTATION (W2/1099/C2C)
TOTAL IT EXPERIENCE
*Thanks & Regards,*
*IDC TECHNOLOGIES INC* | *1851 McCarthy Boulevard, Suite 116, Milpitas, CA
, USA, 95035*
*Phone No.: 408-457-9399 ext-2033 I Email: **abha...@idctechnologies.com*
*Gtalk: **abhaytiwari9...@gmail.com* <akt....@gmail.com>
*LinkedIn ID: *
*Web: **www.idctechnologies.com* <http://www.idctechnologies.com/>
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