*Hope you are doing great!!* *Please find the requirement below , If you find yourself comfortable with the requirement please reply back with your updated resume with details to this email id **abha...@idctechnologies.com* <abha...@idctechnologies.com> *and I will get back as soon as possible.* *Job Title: **Salesforce Service Center SME for testing* *Location: **Pleasanton, CA* *Contract Duration: 12+ months* *Interview Mode: Telephonic * *Job Description:* *Roles & Responsibilities* • Consultant Certification is a plus • Contact Center Business Process / Sales Process • Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial • Experience with CRM Projects especially with SFDC implementation a huge plus • Functional SME/Analyst resource with knowledge of Contact Center and CRM functions to assist and guide business in the CRM requirement definition and Testing Managers to define testing strategy • Work with business to extract and refine requirements and provide leadership in the decision making process • Work with other team members to clearly articulate business requirements and documentation. • Work with implementation team to ensure business requirements are addressed in the solution design/implementation *Generic Managerial Skills* Follow SDLC /Agile methodology while working on development projects. *Reply with below details with updated resume if you are interested.* JOB TITLE FULL NAME EMAIL ID CURRENT LOCATION WORK/VISA STATUS PRIMARY CONTACT NUMBER WILLING TO RELOCATE BEST TIME TO CALL AVAILABILITY SALARY/RATE EXPECTATION (W2/1099/C2C) TOTAL IT EXPERIENCE *Thanks & Regards,* Abhay Tiwari *IDC TECHNOLOGIES INC* | *1851 McCarthy Boulevard, Suite 116, Milpitas, CA , USA, 95035* *Phone No.: 408-457-9399 ext-2033 I Email: **abha...@idctechnologies.com* <abha...@idctechnologies.com>* I* *Gtalk: **abhaytiwari9...@gmail.com* <akt....@gmail.com> *LinkedIn ID: * https://www.linkedin.com/profile/view?id=198619619&trk=nav_responsive_tab_profile *I* <https://www.linkedin.com/profile/view?id=198619619&trk=nav_responsive_tab_profileI> *Web: **www.idctechnologies.com* <http://www.idctechnologies.com/> "Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail cannot be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail with REMOVE in the subject and we will gladly REMOVE you from our mailing list." [image: IDC-Technologies.gif] -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to firstname.lastname@example.org. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.