Enterprise-wide Implementations *|* System Engineering


·         Senior *Consultant with 13 years* of Information Technology (IT)
experience working on high-profile projects across large-scale government
and corporate platforms with a blended background in performing business
analysis and project management functions. Able to learn and adapt quickly
to new processes and changing environments, both in the Information
Technology world and beyond.

·         Highly motivated and energetic professional, dedicated to
understanding and meeting customer satisfaction.

·         Self-directed and capable of making commitments, setting
priorities and delivering on-time results. Continuous improvement mindset
and a passion for measuring results through data and metrics. Flexibility
with the ability to handle and prioritize competing and multiple
tasks/projects in a timely and organized manner.

·         Proven ability to establish rapport with clients, lead, organize,
track, manage, coordinate and deliver mid-size to large scale projects on
time and within budget.

·         Reliable and self driven, with strong time management and
prioritization abilities.

·         Experience eliciting requirements, modeling requirements, and
documenting requirements for use by the design and test teams.

·         Experience writing high-level requirements specifications in
accordance to compliance standards.

·         Experience operating in a fast-paced agility application
development environment ensuring successful and timely completion of
projects and IT compliance audit.

·         Experience coordinating the management of internal and external
systems/application development projects from inception to post

·         Experience working on and/or managing mid-size infrastructure
projects that includes new functionality, new platform or major

·         Experience and knowledge in all phases of the Project Management
Lifecycle (PMLC).

·         Experience working within the State Government and Regulatory
Compliance sector.

·         Experience working on projects where Commercial Off The Shelf
(COTS) applications are incorporated into Business Integrated Systems.

·         Experience directing and managing solution designs and delivery
for application development and government regulatory compliance projects.

·         Experience operating as a Subject Matter Expert (SME) helping
organizations define and reengineer business processes, identify
bottlenecks, and gaps in business processes and modeling.

·         Experience working in multi-vendor environment and managing
vendor implementations.

·         Experience using Gap Analysis to gain a clear understanding of
the AS-IS process of the system in order to understand the potential TO-BE

·         Understands of PMI concepts, project management tools, processes
and techniques.

·         Understands and maintains awareness and knowledge of market
trends in technology & architecture including hardware and software based

·         Strong strategic and business acumen having the ability to work
effectively and efficiently multitask and manage multiple projects in a
cross-functional environment.

·         Solid leadership, collaboration, and team building skills in a
multiple matrix environment.

·         Global thinker, strategic, self-motivated, and highly committed
to exceeding expectations.


Project Management:                           SharePoint 2010/2013,
Microsoft Word, Project, Visio, Excel, PowerPoint

Tools/Technologies:                                               UML, RUP,
and Rational Requisite Pro

Operating Systems:                                                Windows
NT, Windows XP, and Windows 7/8

Business Process Modeling:                                MS Visio and
Action Workflow

Databases:                                                  MS Access and
SQL Server 2000/2005

Testing Tools:                                            Bugzilla, Quick
Test Pro, and Redmine defect tracking tools

Methodologies/Process:                      Waterfall, Agile, and Scrum


*Client: Stewart Lender Services, Farmington Hills,
MI                                                            11/2014 –

*Senior Business Analyst*

*Company/Project Overview:*

Client acquired Wetzel Trott, Inc., headquartered in Farmington Hills,
Michigan. The transaction strengthened Stewart’s quality control audit and
due diligence offerings for the mortgage origination and servicing space.
Wetzel Trott performed origination and servicing quality control reviews on
conventional and government loans in accordance with the requirements of
Fannie Mae (FNMA), Freddie Mac (FHLMC), Housing and Urban Development
(HUD), the Veterans Administration (VA), the Federal Home Loan Banks
(FHLB), and private investors. Wetzel Trott also provided a web-based
workflow origination quality control software (QuiC) for sale on a hosted.
The project was to gather requirements and perform a complete AS-IS
workflow and gap analysis of the Origination Quality Control (OQC) and
Servicing Quality Control (SQC) servicing space.


·         Worked alongside ‘C’ level staff to understand the business
scope, goals and objectives for the project.

·         Documented and analyzed requirements and developed business
workflows textually as well as using MS Visio application.

·         Attended daily Scrum meetings and submitted weekly report on
pending activities for tracking appropriate action on the pending documents.

·         Followed up with stakeholders to get an expected schedule for all
pending documents.

·         Worked with business stakeholders to elicit/gather, analyze, and
documented existing operational processes and identify areas for

·         Identified gaps in current state processes and made
recommendations for process improvement.

·         Worked concurrently with the Scrum Master on the project plans to
ensure all deliverables were documented on the project schedule.

·         Facilitated interviews with multiple business users to gain a
thorough understanding of the OQC and SQC current state operational

·         Actively interacted with different business groups to perform Gap
analysis to identify the deficiencies in the system by comparing the actual
objectives with the system objectives desired.

*Environment: *

Microsoft Office 2010 (Word, Excel, PowerPoint, Visio), MS Project, MS
Outlook, and SharePoint 2010, Agile, QuiC

*Client: State of Michigan Unemployment Insurance Agency, Detroit, MI
                                 12/2012 - 07/2014      *

*Sr. Business Analyst/Project Management*

*Project Overview:*

Engaged as a Senior Consultant on the State of Michigan (SOM) Unemployment
Insurance Agency (UIA) Modernization and Interactive Voice Response (IVR)
System enterprise-wide Implementation Projects These projects included the
integration of a new tax and benefits web based application system based on
SOAP technologies and replacing/upgrading the legacy platform system with a
Genesys Voice Platform 8.1. Managed multiple priorities, customer
expectations and relationships with all vendors/stakeholder and project


·         Represented the Information Technology Portfolio and Business
Partners in prioritizing, analyzing, gathering, and documenting the
agency's current state business processes for both IVR systems (claims and
certification processing systems).

·         Conducted meetings with business stakeholders to actively
solicit, analyze and negotiate customer requirements in order to ensure the
project team can develop solutions that meet the customer’s real needs

·         Worked with applications development staff during the technical
design, programming and unit-testing and implementation stages.

·         Translated requirement into comprehensive functional call flow
models for integration of t the new Genesys Voice Platform (GVP) and
integration of the web based benefits and tax system.

·         Defined and documented system level requirements to support the
State of Michigan enterprise wide implementation of the Genesys Voice
Platform to enhancement of the SOM Certification IVR and Claims filing IVR
application and processing systems.

·         Interpreted, validated and translated business requirements into
business models and functional requirements / design, in collaboration with
architects and developers.

·         Bridged the communication gap between the business customers and
the technical team, this included serving as IT resource to the project
control office (PCO) Project Managers to resolve and escalate project
related issues accordingly.

·         Assisted with documenting business rules and business integration
processes using BRD (Business Required Documentation) based on the gathered

·         Ensured client agencies and program area's IT strategic
direction/plan align with SOM IT strategic direction/plan.

*CSG Government Solutions experience continues...*

·         Performed User Acceptance Testing including writing detailed test
plans and test cases scenarios to ensure the results met acceptance
criteria and conformed to the business requirements.

·         Analyzed testing output based upon requirements and test cases
and documented and communicated test results to management team.

·         Created defect reports, verified defects and ensured defect
integrity, quality and technical correctness conformed with the
requirements prior to deployment into the production environment.

·         Created traceability matrix to ensure requirements could trace
back to the technical design.

·         Walked the business users through the detailed design documents
(TDS) of the new application to ensure that all business requirements and
functionality were met before actual coding began.

·         Prepared status reports and presented weekly status to the
executive management team.

·         Reviewed/verified functional and system requirements and ensured
project deliverables conformed with the business requirements prior to


Microsoft Office 2010 (Word, Excel, PowerPoint, Visio), MS Project, MS
Outlook, and SharePoint 2010

*Client: State of Michigan UIA Division, Detroit, MI
                              08/2011 – 12/2012*

*Project Overview:*

Provide business analysis for multiple projects of technology initiatives
for the State of Michigan Unemployment Insurance Agency (UIA) Division.
Worked with high profile government projects in multiple departments
specific focus was on IVR implementation upgrade.

*Senior Business System Analyst/Accomplishments:*

·         Ensured system/solution and related change management initiatives
properly aligned with the business scope and solution requirements.

·         Facilitated JAD sessions with the business and technical team to
ensure deliverables properly aligned with business goals and objectives.

·         Planned, directed, and coordinated activities for a cross
functional team of IT database administers, architects, application
developers, and network administrators.

·         Escalated issues to the appropriate technical lead and obtained
timely sign offs on related action items.

·         Articulated and analyzed technical design and business
specification documents.

·         Participated in business requirements definition and design
sessions and provided input on pre-existing system architecture.


Microsoft Office 2013, Visio, Word, Excel, SharePoint, Microsoft Project
and Rational Requisite Pro

*Client: PNC Mortgage a Division of PNC Financial, Miamisburg,
OH                                                01/2011 – 07/2011*

*Senior Consultant/Sr. Business Analyst*

*Project Overview:*

Served as a Senior Business Analyst inclusive of duties as a Risk
Management Agent for PNC Mortgage Default Operations Division (DOD)
engagement responsible for analyzing, documenting and redefining current
business processes in order to identify, design, and implement solutions
for strengthening comprehensive reporting and analysis in order to comply
with the Basel II and Office of the Comptroller of the Currency (OCC)
regulatory requirements.


·         Lead a cross-functional junior business analysts in identifying,
analyzing, and document business PNC’s Default Operations current state
business processes for the following product lines: Fannie Mae, Freddie
Mac, and mapping processes for the

o   Prepared use cases based on business requirements using MS Visio.
Additionally, ensured junior business analyst use cases developed resolved
the business problems.

·         Reviewed customer documentation and organized requirements to
determine the scope of work required.

·         Ensured accurate and complete documentation of team processes and
procedures and quality internal and external team communications.

·         Supported project management of short and long-term team

·         Worked with PNC senior management team to discuss the Basel II
and OCC regulatory requirements guidelines.

·         Facilitated Risk Control Self-Assessment (RCSA) Consensus
meetings in order to drive out key controls, inherent risks, residual
risks, and self-identified issues (gaps) within processes in order to meet
the OCC and Basel II requirements.

·         Analyzed credit risk exposure derived from banking and financial
services activities.

*TEK work experience continues...*

·         Identified key risks and key controls in business processes,
identify gaps in processes in order to meet Basel II Capital Accord and
Office of the Comptroller of the Currency (OCC) and Department of Justice
(JOD) requirements.

·         Assisted with identifying and measuring operational risks and

·         Communicated results of risk assessments to governance
committees, business process owners and various levels of leadership.

*Project Technologies/Products:*

HP Quality Center, MS Word, Visio, Excel, PowerPoint, Projects, SharePoint,
and Rational Requisite Pro

*ERSA Group, Plymouth,
                     03/2005 – 12/2010*

*Project Manager (PM)*

*Company Overview:*

A full service strategy and consulting services firm that designs, deploys,
manages, and hosts customized client centric networks, applications, and
data strategically linked to meet specific business goals and requirements.
Managed the planning and implementation of systems from requirements
definition to post implementation.


·         Managed day-to-day responsibilities of assigned project(s),
ensuring that quality and efficiency of deliverables were met or exceeded
within the budget and timeline determined and according to customer

·         Acted as primary customer relationship manager during project
engagements by serving as customer’s main contact from inception to
completion of project.

·         Conducted regular project status meetings and published meeting
minutes on the SharePoint portal.

·         Identified project risks and issues and developed mitigation
plans to handle specific risks/issues accordingly.

·         Obtained signoff from concerned stakeholders at key milestones
for timely execution.

·         Created/reviewed/updated Statement of Work (SOW) contractual

·         Participated in networking, industry trade shows/conference
events to help promote ERSA Groups brand.

*Environment: *

Microsoft Word, Visio, Excel, PowerPoint, Projects, Outlook, and SharePoint

*Best Choice Lending, Bloomfield Hills, MI
                                                  02/2004 - 02/2005*

·         Loan Officer

·         Meet with applicants to obtain information for loan applications
and to answer questions about the process.’Analyze applicants' financial
status, credit, and property evaluations to determine feasibility of
granting loans.

·         Collaborated with customers on the different types of loans and
credit options that are available, as well as the terms of those services.

·         Obtained and compiled copies of loan applicants' credit
histories, corporate financial statements, and other financial information.

·         Reviewed and updated credit and loan files.

*Environment: *

Microsoft Word, Visio, Excel, PowerPoint, Projects, Outlook, and SharePoint

*Bowne & Company, Inc., Detroit, MI*                              *
   03/1999 – 01/2004*

*Company Overview:*

A global financial, marketing and communications enterprise, and the oldest
publicly traded company in the United States composes, edits, files, prints
and distribute clients’ critical financial and regulatory documents.
Engaged as an Operator then promoted to an Operations Manager over the
EDGAR department.

*EDGAR Operations Manager Accomplishments:*

·         Standardized financials for the United States Security Exchange
Commission (SEC) for public view via the Internet.

·         Collaborated with clients from inception to completion on all SEC

·         Performed quality control checks on converted documents.

·         Created pdf files for proofing using Bowne’s plug-in software.

*Environment: *

HTML, Microsoft Word, Visio, Excel, PowerPoint, Projects, Outlook, and


❖     *Master of Business Administration (MBA) *

University of Phoenix, Metro Detroit Southfield Campus, Michigan, USA

❖     *Bachelor of Science (B.Sc.) with concentration in
Business/E-Business Technologies*

                University of Phoenix, Metro Detroit Southfield Campus,
Michigan, USA

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