*LAWANDA * *PROJECT MANAGER | SENIOR BUSINESS ANALYST*
Enterprise-wide Implementations *|* System Engineering *PROFILE SUMMARY* · Senior *Consultant with 13 years* of Information Technology (IT) experience working on high-profile projects across large-scale government and corporate platforms with a blended background in performing business analysis and project management functions. Able to learn and adapt quickly to new processes and changing environments, both in the Information Technology world and beyond. · Highly motivated and energetic professional, dedicated to understanding and meeting customer satisfaction. · Self-directed and capable of making commitments, setting priorities and delivering on-time results. Continuous improvement mindset and a passion for measuring results through data and metrics. Flexibility with the ability to handle and prioritize competing and multiple tasks/projects in a timely and organized manner. · Proven ability to establish rapport with clients, lead, organize, track, manage, coordinate and deliver mid-size to large scale projects on time and within budget. · Reliable and self driven, with strong time management and prioritization abilities. · Experience eliciting requirements, modeling requirements, and documenting requirements for use by the design and test teams. · Experience writing high-level requirements specifications in accordance to compliance standards. · Experience operating in a fast-paced agility application development environment ensuring successful and timely completion of projects and IT compliance audit. · Experience coordinating the management of internal and external systems/application development projects from inception to post implementation. · Experience working on and/or managing mid-size infrastructure projects that includes new functionality, new platform or major enhancements. · Experience and knowledge in all phases of the Project Management Lifecycle (PMLC). · Experience working within the State Government and Regulatory Compliance sector. · Experience working on projects where Commercial Off The Shelf (COTS) applications are incorporated into Business Integrated Systems. · Experience directing and managing solution designs and delivery for application development and government regulatory compliance projects. · Experience operating as a Subject Matter Expert (SME) helping organizations define and reengineer business processes, identify bottlenecks, and gaps in business processes and modeling. · Experience working in multi-vendor environment and managing vendor implementations. · Experience using Gap Analysis to gain a clear understanding of the AS-IS process of the system in order to understand the potential TO-BE process. · Understands of PMI concepts, project management tools, processes and techniques. · Understands and maintains awareness and knowledge of market trends in technology & architecture including hardware and software based solutions. · Strong strategic and business acumen having the ability to work effectively and efficiently multitask and manage multiple projects in a cross-functional environment. · Solid leadership, collaboration, and team building skills in a multiple matrix environment. · Global thinker, strategic, self-motivated, and highly committed to exceeding expectations. *TECHNICAL PORTFOLIO* Project Management: SharePoint 2010/2013, Microsoft Word, Project, Visio, Excel, PowerPoint Tools/Technologies: UML, RUP, and Rational Requisite Pro Operating Systems: Windows NT, Windows XP, and Windows 7/8 Business Process Modeling: MS Visio and Action Workflow Databases: MS Access and SQL Server 2000/2005 Testing Tools: Bugzilla, Quick Test Pro, and Redmine defect tracking tools Methodologies/Process: Waterfall, Agile, and Scrum methodologies *PROFESSIONAL EXPERIENCE* *Client: Stewart Lender Services, Farmington Hills, MI 11/2014 – 5/2015* *Senior Business Analyst* *Company/Project Overview:* Client acquired Wetzel Trott, Inc., headquartered in Farmington Hills, Michigan. The transaction strengthened Stewart’s quality control audit and due diligence offerings for the mortgage origination and servicing space. Wetzel Trott performed origination and servicing quality control reviews on conventional and government loans in accordance with the requirements of Fannie Mae (FNMA), Freddie Mac (FHLMC), Housing and Urban Development (HUD), the Veterans Administration (VA), the Federal Home Loan Banks (FHLB), and private investors. Wetzel Trott also provided a web-based workflow origination quality control software (QuiC) for sale on a hosted. The project was to gather requirements and perform a complete AS-IS workflow and gap analysis of the Origination Quality Control (OQC) and Servicing Quality Control (SQC) servicing space. *Responsibilities:* · Worked alongside ‘C’ level staff to understand the business scope, goals and objectives for the project. · Documented and analyzed requirements and developed business workflows textually as well as using MS Visio application. · Attended daily Scrum meetings and submitted weekly report on pending activities for tracking appropriate action on the pending documents. · Followed up with stakeholders to get an expected schedule for all pending documents. · Worked with business stakeholders to elicit/gather, analyze, and documented existing operational processes and identify areas for improvement. · Identified gaps in current state processes and made recommendations for process improvement. · Worked concurrently with the Scrum Master on the project plans to ensure all deliverables were documented on the project schedule. · Facilitated interviews with multiple business users to gain a thorough understanding of the OQC and SQC current state operational processes. · Actively interacted with different business groups to perform Gap analysis to identify the deficiencies in the system by comparing the actual objectives with the system objectives desired. *Environment: * Microsoft Office 2010 (Word, Excel, PowerPoint, Visio), MS Project, MS Outlook, and SharePoint 2010, Agile, QuiC *Client: State of Michigan Unemployment Insurance Agency, Detroit, MI 12/2012 - 07/2014 * *Sr. Business Analyst/Project Management* *Project Overview:* Engaged as a Senior Consultant on the State of Michigan (SOM) Unemployment Insurance Agency (UIA) Modernization and Interactive Voice Response (IVR) System enterprise-wide Implementation Projects These projects included the integration of a new tax and benefits web based application system based on SOAP technologies and replacing/upgrading the legacy platform system with a Genesys Voice Platform 8.1. Managed multiple priorities, customer expectations and relationships with all vendors/stakeholder and project managers. *Responsibilities:* · Represented the Information Technology Portfolio and Business Partners in prioritizing, analyzing, gathering, and documenting the agency's current state business processes for both IVR systems (claims and certification processing systems). · Conducted meetings with business stakeholders to actively solicit, analyze and negotiate customer requirements in order to ensure the project team can develop solutions that meet the customer’s real needs · Worked with applications development staff during the technical design, programming and unit-testing and implementation stages. · Translated requirement into comprehensive functional call flow models for integration of t the new Genesys Voice Platform (GVP) and integration of the web based benefits and tax system. · Defined and documented system level requirements to support the State of Michigan enterprise wide implementation of the Genesys Voice Platform to enhancement of the SOM Certification IVR and Claims filing IVR application and processing systems. · Interpreted, validated and translated business requirements into business models and functional requirements / design, in collaboration with architects and developers. · Bridged the communication gap between the business customers and the technical team, this included serving as IT resource to the project control office (PCO) Project Managers to resolve and escalate project related issues accordingly. · Assisted with documenting business rules and business integration processes using BRD (Business Required Documentation) based on the gathered requirements. · Ensured client agencies and program area's IT strategic direction/plan align with SOM IT strategic direction/plan. *CSG Government Solutions experience continues...* · Performed User Acceptance Testing including writing detailed test plans and test cases scenarios to ensure the results met acceptance criteria and conformed to the business requirements. · Analyzed testing output based upon requirements and test cases and documented and communicated test results to management team. · Created defect reports, verified defects and ensured defect integrity, quality and technical correctness conformed with the requirements prior to deployment into the production environment. · Created traceability matrix to ensure requirements could trace back to the technical design. · Walked the business users through the detailed design documents (TDS) of the new application to ensure that all business requirements and functionality were met before actual coding began. · Prepared status reports and presented weekly status to the executive management team. · Reviewed/verified functional and system requirements and ensured project deliverables conformed with the business requirements prior to deployment. *Environment:* Microsoft Office 2010 (Word, Excel, PowerPoint, Visio), MS Project, MS Outlook, and SharePoint 2010 *Client: State of Michigan UIA Division, Detroit, MI 08/2011 – 12/2012* *Project Overview:* Provide business analysis for multiple projects of technology initiatives for the State of Michigan Unemployment Insurance Agency (UIA) Division. Worked with high profile government projects in multiple departments specific focus was on IVR implementation upgrade. *Senior Business System Analyst/Accomplishments:* · Ensured system/solution and related change management initiatives properly aligned with the business scope and solution requirements. · Facilitated JAD sessions with the business and technical team to ensure deliverables properly aligned with business goals and objectives. · Planned, directed, and coordinated activities for a cross functional team of IT database administers, architects, application developers, and network administrators. · Escalated issues to the appropriate technical lead and obtained timely sign offs on related action items. · Articulated and analyzed technical design and business specification documents. · Participated in business requirements definition and design sessions and provided input on pre-existing system architecture. *Environment:* Microsoft Office 2013, Visio, Word, Excel, SharePoint, Microsoft Project and Rational Requisite Pro *Client: PNC Mortgage a Division of PNC Financial, Miamisburg, OH 01/2011 – 07/2011* *Senior Consultant/Sr. Business Analyst* *Project Overview:* Served as a Senior Business Analyst inclusive of duties as a Risk Management Agent for PNC Mortgage Default Operations Division (DOD) engagement responsible for analyzing, documenting and redefining current business processes in order to identify, design, and implement solutions for strengthening comprehensive reporting and analysis in order to comply with the Basel II and Office of the Comptroller of the Currency (OCC) regulatory requirements. *Responsibilities:* · Lead a cross-functional junior business analysts in identifying, analyzing, and document business PNC’s Default Operations current state business processes for the following product lines: Fannie Mae, Freddie Mac, and mapping processes for the o Prepared use cases based on business requirements using MS Visio. Additionally, ensured junior business analyst use cases developed resolved the business problems. · Reviewed customer documentation and organized requirements to determine the scope of work required. · Ensured accurate and complete documentation of team processes and procedures and quality internal and external team communications. · Supported project management of short and long-term team deliverables. · Worked with PNC senior management team to discuss the Basel II and OCC regulatory requirements guidelines. · Facilitated Risk Control Self-Assessment (RCSA) Consensus meetings in order to drive out key controls, inherent risks, residual risks, and self-identified issues (gaps) within processes in order to meet the OCC and Basel II requirements. · Analyzed credit risk exposure derived from banking and financial services activities. *TEK work experience continues...* · Identified key risks and key controls in business processes, identify gaps in processes in order to meet Basel II Capital Accord and Office of the Comptroller of the Currency (OCC) and Department of Justice (JOD) requirements. · Assisted with identifying and measuring operational risks and performance. · Communicated results of risk assessments to governance committees, business process owners and various levels of leadership. *Project Technologies/Products:* HP Quality Center, MS Word, Visio, Excel, PowerPoint, Projects, SharePoint, and Rational Requisite Pro *ERSA Group, Plymouth, Michigan 03/2005 – 12/2010* *Project Manager (PM)* *Company Overview:* A full service strategy and consulting services firm that designs, deploys, manages, and hosts customized client centric networks, applications, and data strategically linked to meet specific business goals and requirements. Managed the planning and implementation of systems from requirements definition to post implementation. *Responsibilities:* · Managed day-to-day responsibilities of assigned project(s), ensuring that quality and efficiency of deliverables were met or exceeded within the budget and timeline determined and according to customer expectations. · Acted as primary customer relationship manager during project engagements by serving as customer’s main contact from inception to completion of project. · Conducted regular project status meetings and published meeting minutes on the SharePoint portal. · Identified project risks and issues and developed mitigation plans to handle specific risks/issues accordingly. · Obtained signoff from concerned stakeholders at key milestones for timely execution. · Created/reviewed/updated Statement of Work (SOW) contractual agreements. · Participated in networking, industry trade shows/conference events to help promote ERSA Groups brand. *Environment: * Microsoft Word, Visio, Excel, PowerPoint, Projects, Outlook, and SharePoint 2010 *Best Choice Lending, Bloomfield Hills, MI 02/2004 - 02/2005* · Loan Officer · Meet with applicants to obtain information for loan applications and to answer questions about the process.’Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. · Collaborated with customers on the different types of loans and credit options that are available, as well as the terms of those services. · Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information. · Reviewed and updated credit and loan files. *Environment: * Microsoft Word, Visio, Excel, PowerPoint, Projects, Outlook, and SharePoint 2010 *Bowne & Company, Inc., Detroit, MI* * 03/1999 – 01/2004* *Company Overview:* A global financial, marketing and communications enterprise, and the oldest publicly traded company in the United States composes, edits, files, prints and distribute clients’ critical financial and regulatory documents. Engaged as an Operator then promoted to an Operations Manager over the EDGAR department. *EDGAR Operations Manager Accomplishments:* · Standardized financials for the United States Security Exchange Commission (SEC) for public view via the Internet. · Collaborated with clients from inception to completion on all SEC mandates. · Performed quality control checks on converted documents. · Created pdf files for proofing using Bowne’s plug-in software. *Environment: * HTML, Microsoft Word, Visio, Excel, PowerPoint, Projects, Outlook, and Dreamweaver *EDUCATIONAL ATTAINMENT* ❖ *Master of Business Administration (MBA) * University of Phoenix, Metro Detroit Southfield Campus, Michigan, USA ❖ *Bachelor of Science (B.Sc.) with concentration in Business/E-Business Technologies* University of Phoenix, Metro Detroit Southfield Campus, Michigan, USA -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. 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