Title: ITIL Project Manager

Location: Reston, VA

Length: Full time



The role is to develop application design and/or design IT infrastructure
components to meet business and technical requirements. IT infrastructure
may include systems, middleware, database, storage and/or network
infrastructure. The engineer must demonstrate the ability to efficiently
code, test & certify technology platforms, software and applications.
Troubleshoot, debug application(s) and/or IT infrastructure component(s)
and recommend enhancements for stable operations. Maintain and patch
systems, software and applications to eliminate bug fixes, security
vulnerabilities and maintain technology currency of systems and
applications. Document design and engineering standards; develop key
performance metrics and operational guidelines for consistent & stable
design, build, implement and operational processes.


•Interface, partner, and influence stakeholders to promote simplification,
standardization and innovation and to ensure risk are understood and

•Establish policies and standard operating procedures to enable consistent
and repeatable execution

•Propose appropriate changes to standards, policies, and procedure based on
emerging business/technology trends and operational challenges with the
existing guidelines utilizing performance metric and operational SLA

•Plan for adequate capability on systems based on utilization metrics and
planned projects to establish supply and demand forecasts

•Design and verify the technology solution meets business and technical
requirements and is in compliance with enterprise architecture guidelines,
technology standards and methodology, and compliance and security standards

•Maintain and operate the application design. It includes but not limited
to monitoring, performance and capacity metrics , SLAs, resiliency and
disaster recovery plans

•Define success criteria for validation of technology solution and
application designs

•Develop and document an integrated test plan for certification of
technology solutions and application design in compliance with existing
best practices

•Provide work guidance or technical assistance to less senior engineers


 •Bachelor's Degree or equivalent required


 •6+  years of related experience


•Very strong Project Management experience performing ITIL RM /SCM

•5 or more years of professional experience leading Build and Release
engineering practices and activities.

•Knowledge of SCM concepts (code lines, branching, merging, integration,
versioning, etc.)

•Excellent problem solving, analytical skills and technical troubleshooting

•Clarity and precision in verbal and written communications

•Ability to work with customers, developers, testing, project management,
support staff

•Familiarity with software development life cycle models and agile
programming methodologies

•Familiar with Agile software development model

•Experience acquiring In-depth understanding of large complex software
systems to isolate defects, reproduce defects, assess risk and understand
varied customer deployment

•Technical proficiency in most of the following tools and platforms: (any

•SVN (Subversion)











•Sales Force

•VM Ware

•Good Project Management skills with a strong technical understanding of

•Software Development Life-Cycle

•ITIL Transition Certified Preferred

•Independent self starter with ability to handle multiple, concurrent
priorities and projects

•Strong negotiation and customer relations skills

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