*Role: Serialization Support Analyst (Software) Years of experience: 5+
years Location: Indianapolis, IN Duration: 12 Months+ **Experience Required

• Experience with supporting Pharma packaging processes and packaging
equipment software

• Understanding of Commissioning and Qualification process of packaging
equipment, packaging line, etc.

• Working experience of packaging automation

• Experience of vision inspection systems used in packaging.

• Experience of working in a support role

• Excellent troubleshooting skills

• Experience in engineering support to troubleshoot issues using Allen
Bradley/ Siemens/ Honeywell PLC and HMIs3

Experience Required:

• Understanding of computer networking, packaging line equipment setup and

• Familiarity with pharma packaging processes and packaging equipment
custom software

• Understanding of Commissioning and qualification process of equipment on
the packaging line, etc.

• Strong problem-solving skills are essential.  Ability to troubleshoot
issues and provide timely resolution.

• Excellent analytical, organizational, team and project management skills

• Experience of configuration and troubleshooting of vision equipments,
PLCs (Allen Bradley/Siemens), hand held scanners, printers etc

• Excellent problem solving skills

• Excellent written/verbal communication skills

• Excellent computer skills (MSOffice®, Outlook and Access®)

• Experience in providing engineering support in 24/7 pharmaceutical
manufacturing and packaging operations

• Worked in direct support of and along with the maintenance staff to
maintain both complex and simple systems used in packaging operations

• Experience with Systems Management (disaster recovery, problem
management, incident management, change management etc).


• Provide Level 1 and Level 2 support to Serialization execution System.

• Assist existing teams in qualification and validation activities and
further provide assistance to Serialization support team to manage
serialized lines.

• Develop a global, repeatable, and logical process to effectively resolve
any issues arising from the installation and subsequent operation of
Serialization hardware components in packaging operations.

• Maintain and update procedures as required.

• Updating Engineering, User requirement and design documents for any
change made to Serialization system.

• Maintain Spare Parts inventory and communicate effectively on time for
any new spare parts requirements.

• Formal investigation of support issues, communication with impacted
stakeholders, vendor, resolution/closure of the issue, and updating
appropriate knowledge management records.

Desired:• Understanding of Pharma Serialization.• Understanding of
Packaging line hardware, PLC programming.• Familiarity with formal Change
Management and Incident Management processes.

Education:Bachelor Degree(4 yrs). Master degree preferred.

Thanks & Regards

*Rathna KumarCharter Global | Technology ConsultingPh: 770-326-9933  x
336 rvoothuko...@charterglobal.com
<rg...@charterglobal.com> I www.charterglobal.com

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