*Please send the resumes to divya_das...@aesinc.us.com
*Need the scanned copy of work authorization/ Photo ID during submission*
*Job Title : Product Analyst*
*Duration : 6 Months +*
*City : Sunnyvale*
*State : CA*
*Rate : $45- $47 MAX*
*Interview Type : Phone + Skype*
*Primary Skills : Product Analyst*
*Description : *
• Understand business flows, tools, trouble shoot and support
seller issues using tools.
• Run regular liaison meetings between sellers, market place
aggregator and business to review overall operational metrics.
• Ongoing management of seller issues, queries and operational
• Coordination of issue resolution across business, production
support, business support analyst and functional teams in the context of
• Identify trends to figure out hotspots for effort and support
cost drivers – work with PM and Engineering to build features and tools to
• Process improvements to reduce ongoing support costs.
• Institute and monitor support case resolution metrics and drive
• Identify systematic issues that need fixes across systems until
hand off to production support/Engineering/Product teams via backlog for
• Understand seller setup process and educate sellers on process,
requirements and timelines for on-boarding process.
• Work with internal teams to set up appropriate systems, code
promotions into production until seller can go live.
• Understanding of integration interfaces, lower level systems at
UI/debugging level to be able to bring on new direct sellers.
• Help to integrate partners to MP infrastructure
• Experience in using market place portal and other supporting
tools, alerts, reports and analytics.
• Basic knowledge in Java, web services and database.
• Ability to summarize and present complex issues to a variety of
audiences: technical and non-technical
*Marie D Dasari630-315-9569*
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