*Hi Associates,*
*Please go through the job description and let me know your interest. * *Role: Desktop Support (**ITIL certified) Consultant* *Location: San Francisco, CA* *Duration: 6+Months* *Job Description:-* *Ideal candidate will be ITIL certified (Mandatory)* - *Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries* - *Receiving, logging and managing calls from internal staff via telephone and email* - *Troubleshooting of IT related problems from in-house software to hardware PCs* - *Troubleshoot basic network issues* - *Escalate unresolved calls to the infrastructure support team* - *Log all calls in the Service Desk Call Logging system (ServiceNow)* - *Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner* - *To maintain a high degree of customer service for all support queries and adhere to all service management principles* - *An ITIL qualification is preferable but not essential.* *Skill and Experience Details:* *Minimum Experience Required: 5-8 YEARS Mandatory Skills: Desktop Support Windows OS Support, EUC Admin, Desktop deployment, Infra Performance and Optimization, Virtualization-VDI Desirable Skills: CAD Interfacing, Testing Language Skills: English Language.* -- *Thanks and Regards,* *Shubham Singh* *ll IT-SCIENT - Talent Management Group l* *ll Phone: 510 -972-5255 <510%20-972-5235> ll Fax: 877.701.4872 <877.701.4872>* *ll Email: shubha...@itscient.com <shubha...@itscient.com> ll Web: www.itscient.com <http://www.itscient.com/> ll* -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to reqsresumes@googlegroups.com. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.