*Hi Associate,* *Please go through the Job Description and let me know your Interest .* *" Reply me at vi...@itscient.com <vi...@itscient.com> // vicky.kumaritsci...@gmail.com <vicky.kumaritsci...@gmail.com> "*
*Role: Desktop Support (ITIL certified)* *Location: San Francisco, CA* *Duration: 6+Months* *Mode of Interview :- SKYPE + Telephonic* *Job Description:-* **Ideal candidate will be ITIL certified* *Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries* *Receiving, logging and managing calls from internal staff via telephone and email* *Troubleshooting of IT related problems from in-house software to hardware PCs* *Log all calls in the Service Desk Call Logging system (ServiceNow)* *Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner* *To maintain a high degree of customer service for all support queries and adhere to all service management principles* *An ITIL qualification is preferable but not essential* *Skill and Experience Details:* *Minimum Experience Required: 5-8 YEARS * *Mandatory Skills: Desktop Support Windows OS Support, EUC Admin, Desktop deployment, Infra Performance and Optimization, Virtualization-VDI Desirable Skills: CAD Interfacing, Testing* *Thanks and Regards ---* *Vicky Kumar | Technical Recruiter* *IT–SCIENT LLC, Fremont, CA, USA* *ll IT-SCIENT - Talent Management Group ll* *ll Phone: **510 **972 5241* *ll Fax: 877.701.4872 <877.701.4872>* *EMAIL : vi...@itscient.com <vi...@itscient.com>* *Web: www.itscient.com <http://www.itscient.com/>* -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to reqsresumes@googlegroups.com. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.
