Hi, Hope you are doing great!!
*Role: L1 Support/ Help desk* *Location : Pleasanton, CA* *Duration: 6+ Months* *Experience:3-5 Years* *Qualification & Skill Levels* *Experience supporting & troubleshooting Windows server environment* *Vendor management* *Working knowledge on Service management tools* *Troubleshooting and problem solving skills* *Must work well with people both in and out of the group* *Adhere to defined Incident & Change management process* *Good verbal and written communication skills* *Must be able to co-ordinate well between teams* *Roles & Responsibilities:* *Plan, create, document and manage Requests to Release (RTRs) effectively* *Complete understanding and adherence to migration process and procedures* *Perform SOP based migration related tasks * *Triage between groups to ensure all assigned tasks are complete* *Ensure 100% compliance to processes defined* *Escalate as per defined escalation matrix* *Responsible for timeliness and accuracy of migration related tasks* *Thanks & Regards* *Ajit Rathore* *Sr. Technical Recruiter* *IDC Technologies | 1851 McCarthy Blvd. Suite 116, Milpitas, CA 95035 * *Email:* *ajit.rath...@idctechnologies.com <ajit.rath...@idctechnologies.com>** | Direct: **408-418-5779 Ext-257* *ISO 9001-2008 Certified **| **www.idctechnologies.com* <http://www.idctechnologies.com/> *"The best investment any firm will ever make is whatever it takes to get the best individual for the job"* *Disclaimer: * This message is for the named recipient(s) above and may contain confidential, proprietary or legally privileged information of IDC Technologies. If you have received this message in error, please immediately delete all copies of it, and notify the sender. Do not disseminate this message to anyone if you are not the intended recipient P Please consider the environment -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to email@example.com. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.