Hope you are doing great!!

*Role: L1 Support/ Help desk*

*Location : Pleasanton, CA*

*Duration: 6+ Months*

*Experience:3-5 Years*

*Qualification & Skill Levels*

*Experience supporting & troubleshooting Windows server environment*

*Vendor management*

*Working knowledge on Service management tools*

*Troubleshooting and problem solving skills*

*Must work well with people both in and out of the group*

*Adhere to defined Incident & Change management process*

*Good verbal and written communication skills*

*Must be able to co-ordinate well between teams*

*Roles & Responsibilities:*

*Plan, create, document and manage Requests to Release (RTRs) effectively*

*Complete understanding and adherence to migration process and procedures*

*Perform SOP based migration related tasks *

*Triage between groups to ensure all assigned tasks are complete*

*Ensure 100% compliance to processes defined*

*Escalate as per defined escalation matrix*

*Responsible for timeliness and accuracy of migration related tasks*

*Thanks & Regards*

*Ajit Rathore*

*Sr. Technical Recruiter*

*IDC Technologies | 1851 McCarthy Blvd. Suite 116, Milpitas, CA 95035 *

*Email:* *ajit.rath...@idctechnologies.com
<ajit.rath...@idctechnologies.com>** | Direct: **408-418-5779 Ext-257*

*ISO 9001-2008 Certified **| **www.idctechnologies.com*

*"The best investment any firm will ever make is whatever it takes to get
the best individual for the job"*

*Disclaimer: *

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P Please consider the environment

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