*Title: Desktop Support/L1 Support* *Location : Pleasanton CA * *Duration: 6+ Months * *Qualification & Skill Levels* Experience supporting & troubleshooting Windows server environment Vendor management Working knowledge on Service management tools Troubleshooting and problem solving skills Must work well with people both in and out of the group Adhere to defined Incident & Change management process Good verbal and written communication skills Must be able to co-ordinate well between teams *Roles & Responsibilities:* Plan, create, document and manage Requests to Release (RTRs) effectively Complete understanding and adherence to migration process and procedures Perform SOP based migration related tasks Triage between groups to ensure all assigned tasks are complete Ensure 100% compliance to processes defined Escalate as per defined escalation matrix Responsible for timeliness and accuracy of migration related tasks Thanks & Regards Mohit Nigam Direct: 408-418-5779 Ext 248 Email: mohi...@idctechnologies.com -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to firstname.lastname@example.org. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.