Hello All
Please go through the below job description and let me know your interest.
please revert me back with your updated resume.

*Position :** Support Desk Specialist*
*Location : Torrance, CA*
*Duration : 6+ months*

*Requisition Details*


   - Diagnose and resolve basic problems in the area of hardware,
   applications and operating systems
   - Assists callers with connectivity problems in a network environment
   - Takes necessary steps to resolve problems and prevent them from
   - Escalates problems to next level of support as directed by client
   - Answer and attempt to resolve service requests related to
   supported applications, networks and hardware
   - Respond to problems that come to Technical Support for the client's
   user community
   - Works with internal staff to resolve problems, and ensure
   detailed explanations of user problems and call resolutions are entered
   into the tracking system,
   - Follow up with customer to ensure problems are resolved satisfactorily
   - Informs peers/managers of trends, significant problems and
   delays, customers informed of global problems or scheduled downtime, and
   customers updated on status of reported problems or projects

*Daily Tasks Performed*

   - The CCSC Analyst provides support for basic incident resolution
   and requests reported to the help desk.  Responsibilities include
   initial assessment, triage, research, and resolution of basic incidents
   and requests regarding the use of application software products
   and/or infrastructure components. The CCSC Analyst is responsible for
   collecting information through a customer conversation, accessing support
   tools, and additional support staff (service resources) if needed. Problems
   beyond the scope of their ability or responsibility are resolved by
   engaging in a timely manner other service resources from facilities,
   division or corporate groups.


   - Degree in Information Systems, or related field, or equivalent
   work experience
   - *Business Experience*
   - 2 to 3 years help desk experience
   - 2 years computer related work experience
   - Able to work shifts in 24X7 call environment


   - Excellent Customer Service
   - Excellent Verbal and Written communications
   - ITIL V3 awareness
   - Team Player
   - Dependable
   - Strong knowledge in a variety of PC software programs, remote tools
   - Strong knowledge of Security Administration procedures
   - Strong knowledge of application, connectivity, hardware,
   peripheral including printers and scanners, network monitoring tools, and
   TCP/IP protocol
   - Incident 8 Ticket Management using Remedy, ServiceNow or similar tool
   (2 yrs exp minimum) Experience contributing to Knowledge Base

*Suraj Kumar*
l*l IT-SCIENT - Talent Management Group ll*
l*l Phone*: *510 -972-5265* ll *Fax*: *877.701.4872* ll
ll *Email*: surajkumar.itsci...@gmail.com ll *Web*: www.itscient.com ll

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