*Senior Voice Engineer* *Atlanta, GA*
*Phone than Skype/ F2F, Local Candidates highly preferred!* *1 Year Contract* *Requirement: Must have CCA- Oracle-- Contact Center Anywhere* The Senior Voice Engineer will work on a complex distributed telephony/call center system using versatility and passion for maintaining extremely high quality service provider-class platform for telematics call control applications. *Key Areas of Responsibility:* Troubleshoot the telephony platform and maintain the operational platform status Resolve issues that arise in the production and lower environments in a timely manner Participate in on-call rotation for production platform support Plan and deploy system-wide and/or component level upgrades to hardware and software Engineer highly visible dashboard reports for understanding platform trends, capacity planning, and partner SLA management Assist in developing new telephony features and functionality. Interface with internal and external customers to resolve reported issues *Basic Qualifications:* Experience with Linux/Unix OS system administration, configuration, troubleshooting, performance tuning, preventative maintenance, and security procedures. Experience with Oracle Contact Center Anywhere (CCA), formally Telephony@Work ACD platform (Avaya, Cisco, Genesys, Interactive Intelligence, etc.). Familiarity with Genesys platform is a plus. Working knowledge of Oracle DBs, PLSQL commands, XML and SOAP Troubleshooting skills and ability to understand complex relationships between components of multi-tiered applications Basic understanding of VoIP SIP call troubleshooting Understands carrier-based advanced features, OSI layers, computer telephony integration (CTI) and various types of call routing Familiarity with SIP media gateways and Session Border Controllers (Cisco, Acme Packet, etc.). Ability to work independently as well as part of a team. Outstanding customer service skills. Excellent communication skills for interaction with users at all levels. Strong ability to manage multiple projects and rapidly changing priorities. Takes initiative for self-management. Attention to detail is required. Cultivates and maintains positive relations with customers and IT staff. Fully understands how the business relates to the technical aspects of the position. Demonstrated ability to manage multiple priorities and drive projects to closure Critical thinking and problem solving skills, with ability to analyze complex workflows, prioritize multiple tasks and make key decisions during platform outages Thanks & Regards *Abhay Tiwari* Sr. Technical Recruiter*|* IDC Technologies Inc. 1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035 Phone: 408-457-9399 Ext 2033*|* Email: abha...@idctechnologies.com -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to reqsresumes@googlegroups.com. Visit this group at https://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.
