This Is Martin Zeller from Agile Enterprise Solutions,

This is Reference for Following Position

***** Please reply with Resume, Work Authorization , Rate & Contact Details
ASAP *****

*Job Title:                      IVR Tester*

*Location:*                      Chevy Chase, MD

*Duration:*                      6+ Months

*Interview Type: *         Phone+ Skype

*Primary Skills:           IVR, CYARA/ Hammer, CYARA Replay, Virtual agent*

*Job Description:*

v  IVR development/ Test & validation and Automation

v  CISCO Voice platform- UCC, CVP, ICM , CTI and Agent desktop. Application

v  QA - Automation experience in CYARA Replay and Agent Automation.

v  Rich experience in CTI - softphone Automation.

v  Test and validation,

v  Automation skills, experience in tools - CYARA/ Hammer etc

v  Automation approach for self-service IVR and agent end point using CYARA
automation suite- CYARA Replay and Virtual agent

v  IVR Self-Service Automation with both Speech and DTMF inputs.

v  100+ manual test case automation across all the ~12 IVRs.

v  Evaluating 1500+ agent skill groups, routing paths and Agent behaviors
for virtual agent automation.

v  Validate ICM CTI attached data, KVPs such as policy number, policy type,
customer name.

v  CYARA replay and Virtual agent test scripts development.

v  Developing regression test campaigns using the automated scripts.

v  Regression and load test execution.

v  Reports generation using CYARA replay.

Thanks & Regards

*Martin Zeller*

Agile Enterprise Solutions, Inc

Ph: 972-427-1837


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