This Is Martin Zeller from Agile Enterprise Solutions,
This is Reference for Following Position
***** Please reply with Resume, Work Authorization , Rate & Contact Details
*Job Title: IVR Tester*
*Location:* Chevy Chase, MD
*Duration:* 6+ Months
*Interview Type: * Phone+ Skype
*Primary Skills: IVR, CYARA/ Hammer, CYARA Replay, Virtual agent*
v IVR development/ Test & validation and Automation
v CISCO Voice platform- UCC, CVP, ICM , CTI and Agent desktop. Application
v QA - Automation experience in CYARA Replay and Agent Automation.
v Rich experience in CTI - softphone Automation.
v Test and validation,
v Automation skills, experience in tools - CYARA/ Hammer etc
v Automation approach for self-service IVR and agent end point using CYARA
automation suite- CYARA Replay and Virtual agent
v IVR Self-Service Automation with both Speech and DTMF inputs.
v 100+ manual test case automation across all the ~12 IVRs.
v Evaluating 1500+ agent skill groups, routing paths and Agent behaviors
for virtual agent automation.
v Validate ICM CTI attached data, KVPs such as policy number, policy type,
v CYARA replay and Virtual agent test scripts development.
v Developing regression test campaigns using the automated scripts.
v Regression and load test execution.
v Reports generation using CYARA replay.
Thanks & Regards
Agile Enterprise Solutions, Inc
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