Please find the job description and let me know the interest. Please reply
at *singhpiyush.itsci...@gmail.com <singhpiyush.itsci...@gmail.com>*
*Position:* IVR Tester
*Location:* Chevy Chase, MD
*Duration:* 6+ Months
- IVR development/ Test & validation and Automation
- CISCO Voice platform- UCC, CVP, ICM , CTI and Agent desktop.
- QA - Automation experience in CYARA Replay and Agent Automation.
- Rich experience in CTI - softphone Automation.
- Test and validation,
- Automation skills, experience in tools - CYARA/ Hammer etc
- Automation approach for self-service IVR and agent end point using
CYARA automation suite- CYARA Replay and Virtual agent
- IVR Self-Service Automation with both Speech and DTMF inputs.
- 100+ manual test case automation across all the ~12 IVRs.
- Evaluating 1500+ agent skill groups, routing paths and Agent
behaviors for virtual agent automation.
- Validate ICM CTI attached data, KVPs such as policy number, policy
type, customer name.
- CYARA replay and Virtual agent test scripts development.
- Developing regression test campaigns using the automated scripts.
- Regression and load test execution.
- Reports generation using CYARA replay.
Minimum work experience: 5 to 8 years
*Thanks & Regards ......PIYUSH || Technical Recruiter |||| IT-SCIENT ||
Fremont, CA || Phone : 510.870.5083 || Fax : 877.701.4872 ||Email
:singhpiyush.itsci...@gmail.com <singhpiyush.itsci...@gmail.com> or
moha...@itscient.com <moha...@itscient.com> || Web : www.itscient.com
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