Job Title                                : IVR Application Architect -
Contact Center Solutions

Location                                STL/Bloomington, IL/Franklin Lakes,

Duration                                : Full time - Direct Hire 

Interview process                : Skype is must

Visa status                             : *US citizens, GCH.



Salary Requirements: Up to $ 120K/year plus 20% or higher Performance Based

10% Travel (domestic)



The IVR Application Architect will be responsible for design, develop and
implement highly scalable and reliable IVR based Contact Center systems.  




.    Focus and specialization in large scale multi-site contact center based

.    Provide the technical leadership in implementing short and long term IT
strategies for contact center solutions, transform the strategies into
prioritized initiatives, and socialize with interested parties.

.    Partner with application teams to enable the efficient and optimal use
of company's technology assets, ensuring adherence to IT Strategy,
Guidelines and Architecture Transformation.

.    Work with Enterprise architecture teams and provide guidance and input
to Reference Architecture and represent contact center related architecture

.    Continuously evaluate industry standards, best practices and technology
trends for their ability to support and enhance Contact Center and Customer

.    Provide in-depth technical consultation to business partners and IT
management/development to ensure development of efficient application
systems utilizing established standards, procedures and methodologies

.    Review, identify and provide performance recommendations to delivery,
capacity planning and systems administration teams.

.    Ensure that proposed solutions are secure and protected, and identify
and help remediate any security gaps.

.    Understand Contact Center specific regulations such as TCPA, and ensure
delivered solutions are compliant.

.    Responsible for large scale implementations and transformations through
managing multiple stakeholders at all levels (business, technical and
regulatory); understands and addresses organizational barriers. 

.    Work with leaders of cross-functional teams sharing process
improvements including engineering, system test, product management,
operations, and quality.

.    As a technical leader, this person is able to balance a wide-range of
initiatives and manage relationships with other IT leaders.  

.    This individual should be a diverse IT resource who ranges from
reviewing code with a developer to being effective at explaining complex IT
challenges to a non-technical executive.

.    Passion for making the customer experience delightful and empathy
needed to work in the healthcare industry




.    Bachelor's Degree in Computer Science with 10+ years' IT experience

.    Direct experience implementing high volume Contact Center Solutions.

.    Minimum of 8+ years of hands on development required (Java preferred)

.    Experience designing and delivering large scale Contact Center
Solutions (5,000+ Seat, 100,000+ daily call volume)

.    Experience with fault tolerant geographically diverse, highly available
system design 

.    Experience with large scale outage recovery for contact centers

.    Has in-depth knowledge of the following technologies: 

o    IVR

o    AOM / Proactive Notification

o    SIP

o    Speech Recognition and Text To Speech

o    Open Standards specific to contact centers such as VXML, MRCP, GRXML,

o    Predictive / Progressive and Preview Dialing

o    Skills Based Routing / Intelligent Routing

o    CTI

o    Contact Center Reporting

o    Screen Pop

o    Omni Channel communication (Text, Email, Voice, Social Media etc.) 

o    Linux, AIX and Windows OS

.    Intimate knowledge of Genesys based solutions is a plus

.    Familiar with Contact Center Infrastructure and capabilities such as:

o    Call Recording

o    Avaya ACD

o    Aspect WFM

.    Deep knowledge of current technologies including Open Source, J2EE
(JSP, Servlet, JSP, etc.), web application development, web services
(REST/SOAP/XML), Rich Internet Applications, messaging infrastructures and

.    Experience with integrating with Mainframe systems, MQ, Data power,
Broad vision a plus

.    Ability to organize and coordinate cross-functional technical and
business teams. 

.    Comprehension and demonstrated knowledge of software development
lifecycle, including financial management, agile software development
methodologies, values, and procedures. 

.    Familiarity with producing conceptual prototypes to visualize &
demonstrate key concepts/capabilities to stakeholders.

.    Solid communication skills (written & oral) with the ability to prepare
clear and concise presentations, technical design / architecture
specifications, status and other written artifacts. 

.    Demonstrate the ability to work with and clarify vague and ambiguous

.    Able to communicate and drive technology architectures, design
patterns, architecture frameworks and software development/testing
methodologies to developers, designers, business analysts, test engineers
and testers.

.    Key strengths include: leadership, team building, problem solving,
analytic thinking, decision making, coaching, relationship building and

.    Proven success coaching large, geographically distributed development

.    Able to prepare clear and concise presentations / updates specifically
targeted for senior leadership.

.    Certified in Agile or 2+ years' experience working in an agile
methodology preferred.

.    Experience with health care or PBM industry very helpful

.    Willingness to work a flexible schedule to accommodate project

.    Willingness to travel limited amounts

More Information About the Job




1.      Full Name                                 : 

2.      Contact  No                               : 

3.      Email ID                                    : 

4.      Skype ID                                    : 

5.      Interview availability time       : 

6.      Current Location                                  : 

7.      Still in project(Y/N)                 :       (If yes- please
mention reason for change)

8.      Notice needed to join                : 

9.     Visa status                                  :

10.   Current Salary                            :

11.  Expected Salary                          : 




Thanks and Regards,

Sridhar Reddy




Phone: 513-223-5979
 <> <> 


You received this message because you are subscribed to the Google Groups 
To unsubscribe from this group and stop receiving emails from it, send an email 
To post to this group, send email to
Visit this group at
For more options, visit

Reply via email to