Hello All,
Hope you are doing fine !!

Please find the requirement below ; If you find yourself comfortable with
the requirement please reply back with your updated resume and I will get
back to you or I would really appreciate if you can give me a call back at
my contact 510-972-5241 // vi...@itscient.com //

*Position: QA Tester with Cyara Tools*
*Location: Chevy Chase,MD*
*Duration: 6+ Months*


At least 3-5 years hands on experience in various modules of the Cyara tool.
•IVR development/ Test & validation and Automation
• CISCO Voice platform- UCC, CVP, ICM , CTI and Agent desktop. Application
• QA - Automation experience in CYARA Replay and Agent Automation.
• Rich experience in CTI - softphone Automation.
• Test and validation,
• Automation skills, experience in tools - CYARA
• Automation approach for self-service IVR and agent end point using CYARA
automation suite- CYARA Replay and Virtual agent
o IVR Self-Service Automation with both Speech and DTMF inputs.
o 100+ manual test case automation across all the ~12 IVRs.
o Evaluating 1500+ agent skill groups, routing paths and Agent behaviors
for virtual agent automation.
o Validate ICM CTI attached data, KVPs such as policy number, policy type,
customer name.
• CYARA replay and Virtual agent test scripts development.
• Developing regression test campaigns using the automated scripts.
• Regression and load test execution.
• Reports generation using CYARA replay.


*Thanks and regards,Vicky Kumar|| IT-SCIENT || Tel: (510) 972-5241 ||
Fax: 877.701.4872 || Email: vi...@itscient.com <vi...@itscient.com> ||
Web: www.itscient.com <http://www.itscient.com> ||*

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