*Hello All,*
*Hope you are doing fine !!*

*Please find the requirement below ; If you find yourself comfortable share
me the profile at my contact 510-516-7899 // vi...@itscient.com
<vi...@itscient.com> // vicky.kumaritsci...@gmail.com

*Position:  QA IVR dev & Test (CYARA)*
*Location: Chevy Chase, MD*
*Duration: 6+ Months*

*Job Description*:

*Strong Cyara skills is what we are looking at.*

*IVR development/ Test & validation and Automation *
*CISCO Voice platform- UCC, CVP, ICM , CTI and Agent desktop. Application
   development,  *
*QA - Automation experience in CYARA Replay and Agent Automation. *
*Rich experience in CTI - softphone Automation. *
*Test and validation,  *
*Automation skills, experience in tools - CYARA *
*Automation approach for self-service IVR and agent end point using CYARA
   automation suite- CYARA Replay and Virtual agent *
*IVR Self-Service Automation with both Speech and DTMF inputs. *
*100+ manual test case automation across all the ~12 IVRs. *
*Evaluating 1500+ agent skill groups, routing paths and Agent behaviors for
   virtual agent automation. *
*Validate ICM CTI attached data, KVPs such as policy number, policy type,
   customer name. *
*CYARA replay and Virtual agent test scripts development.  *
*Developing regression test campaigns using the automated scripts. *
*Regression and load test execution. *
   - *Reports generation using CYARA replay.*



*Vicky Kumar|| IT-SCIENT || Phone USA : (510) 516-7899 || Fax: 877.701.4872
|| Email: vi...@itscient.com <vi...@itscient.com> || Web: www.itscient.com
<http://www.itscient.com/> ||*

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