*MAJOR DUTIES: * • Lead the development and support of ServiceNow; provide coaching, guidance, training, and support to IT and business stakeholders • Lead the research, analysis, and development of new applications and new modules in our IT Service Management enterprise environment • Design, develop, and maintain complex ServiceNow workflows Implementation of Service Now for ITSM, Discovery, Orchestration • Monitor health, usage, and overall compliance of ServiceNow and its applications; coordinates application and platform upgrades • Identify, configure, troubleshoot, test, and resolve issuesCreate user-training material and conduct classroom-style and 1x1 training sessions for our stakeholders • Interface with customer team members to capture business requirements and translate them into appropriate technical solutions 1. Develops applications from business requirements and/or technical design documents. 2. Develops, manages and tests application code, user interface and third-party integration components using prescribed application development guidelines. 3. Provides process and technical solution options, risks and impacts. 4. Ensures quality work product. 5. Ability to manage multiple and often conflicting tasks; effectively prioritizes. 6. Recognizes and reports issues before they adversely impact the project schedule. 7. Responds to Service Requests and assists with incident resolution. 8. Creates and maintains process documentation for team and users. 9. Develops test cases for functional and regression testing. 10. Builds positive relationships with all partners. 11. Provides 24/7 firecall support as part of team rotation. *EXPERIENCE: ServiceNow experience a must; Remedy experience a plus.* -- *Thanks & Regards* Rathna kumar Bourntec Solutions, Inc., Phone: 847 780 1045 rat...@bourntec.com -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to email@example.com. Visit this group at https://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.