> > Hello Associates, Please go through the job description and let me know your interest Asap.
*Role: IT Helpdesk Consultant* > > *Location: Warwick, RI Duration: 8+Months * *Job Description:* - Bachelor's degree preferred, but HS Diploma/GED and 1+ years of experience accepted - 1+ year experience in a call center environment or equivalent - 1+ year of experience in technical support (preferably in a help desk) with experience with resetting passwords and verifying permissions - Experience using an incident or call tracking system - This is a United Support Center help desk analyst position that will occupy a Monday to Friday shift and has a flex start time between 6am-11am ET. *Assets:* - Experience working in environment where success was gauged by balancing call handle time and first call resolution or other specific metrics - Experience assisting customers through alternate intake channels (chat, email, web submission) - Experience working with a knowledge base or knowledge tool - Experience using and supporting IP phone systems - Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues by phone - Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010 - Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices - Experience with supporting MAC hard and software - Experience in a large corporate environment - Exposure to or knowledge of ITIL practices *Regards,* *Shubham Singh | Technical Recruiter | INSYS Group, Inc.* *Office: 201-354-1079 | Fax: 773-304-4698* *Email: **[email protected]* <[email protected]> [image: cid:[email protected]] -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.
