<p>Dear Partners/Job Seekers<br> <br> We have a <b>Corp to Corp</b> opening for 
Enterprise Architect (Upto $55/hr on C2C/1099) in Salem, VA, United States, if 
you have matching candidates please submit their profiles <a 
 here</a>. </p> <p>Candidates matching the requirements will be contacted. </p> 
<p><br> </p> <p></p><div class="job-listing-body">
   <p><strong>Position: Enterprise Architect<br>Location: Salem, 
VA<br>Duration: 6+ Months<br>Interview: In-Person only (Confirmation needed 
candidate can attend F2F)<br>Rate: Upto $55/hr on C2C/1099</strong></p>
<p><strong>5+ Years experience</strong><br><br>**candidates local to the Salem, 
VA area strongly preferred.<br>**In-Person interview only</p>
<p>This position will be providing technical support at the CSCs in Salem and 
NoVa.  Position is responsible for providing technical support to include, 
administering out of scope servers – physical/virtual infrastructure, 
Windows/Linux OS, ADUC, SQL  Databases, network switches/routers, Avaya 
environment, to include installation, configuration, maintenance, including 
patching and monitoring, as well as creating architectural diagrams, system 
documentation and other procedural documents.  Work closely with CSC Business 
owners and IT Systems Engineering Manager. Also responsible for backup and 
recovery, support for the Avaya Elite Multichannel, network analysis and 
diagnostic utilities and experience in command line scripting and PowerShell.   
Detailed Duties include: Ability to define and run reports using the Avaya Call 
Management System (CMS), to design and manage call flows, to manage users of 
Avaya CMS, WFO, Microsoft Dynamics and SharePoint services, to configure and 
support the One-X-Agent (remote call center agent) software.  Candidate will 
work with the VDOT CSC, Residency, and Emergency call-taker staff to set-up 
remote agent workstations and phones for daily operations and severe weather 
events (including Avaya One-X Agent and Elite Multichannel software and 
external phone systems).  Candidate should have the ability to translate and 
describe technical issues in easy-to-understand terms for consumption by all 
stakeholders. Ability to troubleshoot analog, VOIP phone problems and manage 
SIP trunks.  <br>Ability to design, implement, and troubleshoot system backup 
and restore operations. Troubleshoot and resolve call routing problems. Ability 
to manage, monitor and troubleshoot LAN/WAN connections. Ability to configure 
IVR and automated attendant systems (hosted &amp; internal), to provide 
technical support for a variety of business applications, including IE, Avaya 
Elite Multichannel (EMC), Avaya One-X Agent, Avaya/Verint WFO, Customer Service 
Center (CSC) 2.0 and Asset Mgmt. System (AMS).  Ability to provide remote 
support for the NOVA CSC, Remote CSC &amp; Residency staff, and emergency 
call-takers. Ability to perform Root Cause and Post-Mortem analysis and 
reporting. Ability to support the training of call-takers and system users 
statewide. Responsible for implementing and maintaining database servers that 
are OOS to VITA/NG.  </p>
<p>Ability to provide 24/7 support for call center operations (server &amp; 
desktop support). <br></p>
<p><strong>5+ Years experience<br></strong></p>
<p><strong>System Equipment Knowledge:<br></strong>- Cisco network switches, 
routers, &amp; firewalls<br>- VMWare vSphere (including vCenter &amp; vSwitch 
technologies)<br>- SAN &amp; NAS systems (Dell preferable)<br>- Avaya Aura 
Communications Manager (CM)<br>- Avaya Enterprise Survivable Server (ESS)<br>- 
Avaya Elite Multichannel (EMC)<br>- Avaya Call Management System (CMS)<br>- 
Avaya System Manager (SMGR)<br>- Avaya Session Managers (SM)<br>- Avaya G450 
Gateways<br>- Avaya Session Border Controllers (SBC)<br>- Avaya/Verint call and 
screen recording and workforce optimization systems (Witness, Quality 
Monitoring, etc.)<br>- IVR systems (internal &amp; hosted)<br>- Windows &amp; 
Linux (RHEL, CentOS, Debian/Ubuntu) servers<br>- Web servers (Apache, Apache 
Tomcat, &amp; MS IIS)<br>- Email servers (Exchange, SquirrelMail, Postfix, 
etc.)<br>- DNS servers (BIND &amp; hosting provider-based)<br>- Database 
servers (MSSQL, MySQL, AmandaDB, Postgres)<br>- Active Directory &amp; Samba 
file-sharing/authentication servers<br>- Syslog servers (Syslog-NG)</p>
<p><strong>Experience:<br></strong>- Experience creating systems and procedural 
documentation<br>- Experience creating end user documentation for routine 
tasks<br>- Experience providing local and remote technical support in a call 
center environment (preferred)<br>- Experience providing technical support for 
Avaya Elite Multichannel (EMC)<br>- Experience working with system owners to 
define system functional requirements<br>- Experience developing backup and 
recovery strategies using a variety of tools/techniques<br>- Experience with 
network analysis and diagnostics utilities (WireShark, TShark, NMAP, Fiddler2, 
etc.)<br>- Experience with project management (preferred)<br>- Experience with 
command line scripting &amp; system automation in Windows &amp; Linux 
environments (preferred)</p>
<p><strong>*  Good communication and interpersonal skills.<br>  <br>  If you 
are interested in this job position mentioned please respond with your resume 
in MS word format with these details.<br>  <br>  Full Name:<br>  Current 
Location:<br>  Contact No (Cell and Landline):<br>  Email ID:<br>  Visa 
Status:<br>  Availability:<br>  Currently on Project (Y/N):<br>  Open to 
relocate:<br>  Total Exp:<br>  US Exp:<br>  SSN(Last4Digits):<br>  Rate:<br>  
Last 2 Reference:</strong></p>
<p><br><strong>Thanks &amp; Regards,<br><br>Shiva Kanth<br>Talent Acquisition 
Specialist<br>Sygna Technologies, Inc.<br>Email id: <a 
 Id: </strong><strong><strong><a 
 no: 925-666-0100<br><br></strong></p>
  </div>    <p><br> </p>Email or Submit resume <a 
 here</a><p><strong><br></strong> </p> <p><strong></strong></p>

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