*Hi Partners,*
*Hope you are doing Well!!!!!!!!!!!!!!!*
*Please forward a profiles to
*Here are the requirement details*

IVR and CTI Analyst

Location: MN

Duration:  6-months

*Seeking a senior systems analyst with experience in voice applications, IVR
systems, and CTI.

Work Tasks
*Assesses, interprets, and documents customer needs and business
Work with development staff to translate business requirements to technical
requirements. Creates technical documentation
Assess and document data transaction requirements and interactions between
applications and backend systems
Provides leadership and process oversight for analysis activities
Project management as-needed of small-to moderate-sized initiatives
Participates in QA testing activities as required
Other tasks as assigned
*1-3 years application development experience required
Three years of systems and/or business analysis experience required
One year of project management experience required
Experience with voice applications, IVR, CTI, or ACD systems required
Experience with Cisco contact center product line strongly preferred (CVP,
ICM, Audium)
Troubleshooting experience strongly preferred
QA testing experience strongly preferred

* *



Technology consultanst inc

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