Hope you are doing well.

Please send your consultant resume with contact, rate & availability

Send resumes to *kris...@dyssinc.com || 415-259-4217*


Position: Avaya Consultant

Duration: 6 month+ (prob close to 1year+)

Location: Roseland, NJ.


*May entertain remote work 100% of time.. Would be better if in office a
few days but they would be flex.*

What was the most important- see below in red

-Are there 3 technologies or responsibilities that you would stack rank as
most important when identifying qualified resumes?
Avaya Call Routing is a MUST.

Must have extensive Vectoring experience.

Documentation Skills to translate call flow into understandable documents.

The successful candidates will possess the following skillset and core

Technical Knowledge and expertise:

• This role will balance the stabilization/evolution of the ADP Contact
Center Technology Portfolio as well as leveraging the Platforms to deliver
Business Solutions to our Contact Center Clients.
• Avaya S87XX administration.
• Avaya Call Vectoring and VDN Programming.
• Avaya CMS Administration.
• Avaya Voice Portal, Int       eractive Voice Response (IVR)
• Avaya Modular Messaging administration.
• Avaya Application Enablement Services (AES), Computer Telephony
Integration (CTI) implementation and administration.
Since the overall ADP Contact Center Technologies team delivers Avaya and
Genesys routing/Application/Framework solutions, Knowledge of Contact
Center Technologies, such as Genesys Framework, Routing, and Application
Layers (7.6/8.x +) is a major plus/advantage:
Universal Routing including detailed knowledge of Routing Strategy concepts
and data integration for enhanced routing
o Multimedia Platform, focusing on Business Process and Routing solutions.
Email Routing, Chat Routing with detailed Integrations via Web API
o CCPulse and Infomart Reporting, focused on implementation of reporting
solutions which are standards-based.
o Interaction Workspace, allowing for detailed integrations across Genesys
and other client platforms (such as CRM, etc)
o Understanding of Integration points, such as Avaya Platforms, ensuring
seamless overall solution knowledge (ie AES Interface, ACM
features/functionality) SIP, Avaya Communication Systems platform and
products, etc).
o Knowledge of Virtual Hold Platform and detailed integration points in a
Genesys/Avaya deployment
o Technical Support knowledge of the NICE Call Recording Platform.
o This role will be involved not only with the NICE/Genesys Integration
Points, but also the evolution of the ADP NICE platform to accommodate our
Centralized ACM/CTI model.
o In addition, this role will drive the enhanced NICE 4.x migration
delivering new business features as well as a new Enterprise-worthy
o The position is also responsible for:
? Assisting with the migration from Avaya Call Routing to Genesys based
Call Routing.
? Configuration, support, and troubleshooting of existing Avaya contact
center enterprise applications and solutions in both VoIP and TDM
technology environments.

At least 5 plus years of experience. Specific activities and background
required for this position include:
Avaya Core Telephony Products: Communications Manager, AES, Modular
Messaging, CMS, OneX Communicator/IP Softphone, OneX Agent/IP Agent, Site
Administration and Voice Announcement Manager.
• Below skills are a plus:
o Genesys Product Suite: Genesys Framework v7.x., Genesys Routing x7.x,
Virtual Hold, Genesys CCPulse v7.x, Genesys GVP v7.x, and Genesys Internet
Suite and Multimedia.
o Must be well rounded with experience in multiple Contact Center
Technology domains including CTI, Call Routing, VHT, Workforce Management,
Call Recording, VoIP Technology and Self Service solutions
o Avaya and Genesys University-training and certifications preferred.
o Familiarity with Workforce management products (IEX, Blue Pumpkin,
Genesys WFM) is a plus.

Thanks & Regards,

*Krishna *|*Dynamic Software Services, Inc.*|

Office: *415-259-4217*| Fax: 415-520-5437|

Gtalk : simplekrrish || Yahoo ID* : krishdss*

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