*, *Hope you are doing great
We have below urgent *"System Support Engineer"* position with one of our
Please let me know your availability for the below position.
*Role: System Support Engineer*
*Location: Seattle, WA*
*Duration: 12+ Months *
The qualified applicant will have ample *experience in I.T. Production
Operations Support in a managed services environment*, with a focused skill
set on *Billing OSS System Integrations*. They will help support several
applications of the Billing OSS Systems, specifically from a front-end
application support. They will back up and help several application SMEs
related to New/Existing Customer Experiences; which includes *front end
Customer Management System, WNP (Wireless Number Portability), and Web
analyst*. The candidate must be able to multi task efficiently as the areas
of support are broad. Additionally, the candidate should exhibit strong
project management skills, as well as exemplary product support skills.
This person will be required to work in technical and non-technical
environments, communicating with a multitude of internal and external
audiences. *The candidate should be familiar with the ITIL Foundations
framework, including the full Service Lifecycle as well as Change
Management, and how they are actualized in the IT workplace.*
*Service Delivery Manager Experience in website support*: Must *manage the
web vendor, tickets from external customers, and requests from internal
customers. *The analyst would need to recreate the issues reported.
* *Experience in wireless number portability: Must manage supporting call
center needs/training, work reports and ticket queues, as well as
understand the underlying transactions that facilitate porting.*
** Experience in billing system user interface support, as well as
provisioning: Must manage the issues in the customer management system
reported from the markets and call centers.*
*Additional Position Details:*
* *The position requires the working of tickets as a Tier 2 or Tier 3
* *The position requires adherence to a regular on-call schedule, which may
include working at off hours*.
* The position exists within a core support team, in a managed services
environment, and cross-functional training is also required for purposes of
backing up the team and assisting with large company initiatives.
* The position requires regular status reporting for system health for the
applications/environment within the candidate's purview.
* Bachelor's degree required or equivalent experience required
* ITIL Foundations Certified a plus
* *Experience in Vendor/Partner Management*
* *Expert in Microsoft Office programs, especially Excel, Visio, and
* *Basic knowledge of SQL*
Thanks & Regards,
Agile Enterprise Solutions Inc || "Ensuring Client's Success" ||
630-242-8896 Ext:319 - Work
630-206-2397 - Fax
E-mail : *kishore_gog...@aesinc.us.com* <kishore_gog...@aesinc.us.com%20>
Yahoo! : kishore_cr...@yahoo.co.in || G-talk:
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