I am Ryan IT Recruiter with GRMI Inc. Here is the requirement opens with
us, please have a look and if you are interested please get back to me with
your latest word formatted resume along with contact details to
*Duration*: *9+ Months*
*Job Role: *Network Support Analyst
*Location: Bloomington, IL, United States*
*Role Description: *
This position is for a Converged Network Support Analyst who will be
supporting Data, Voice and Contact Center Networks.
It is for 1st shift in Phoenix with a schedule of Mon-Fri 7am - 3:15pm.
Cisco Customer Voice Portal (CVP)
Application Configuration Support Knowledge - Infrastructure
Cisco Unified Contact Center Enterprise (UCCE) experience
Experience with Multiple instances of UCCE using ICM to ICM gateways -
Knowledge of adjunct connectivity
CTIOS troubleshooting server side
TCP/IP networking fundamentals
Understand ITIL Principles (Service Management)
Experience with moving from Avaya to Cisco would be helpful
Self Directed, Team player, Ability to work with both technical and
In order to foster communication and timely resolution of outages, analysts
located in Bloomington and Phoenix will be located, on a regularly
scheduled basis, in an area where a video camera with phone will operate
continuously. Will have them start in CCW for 2 weeks to address accesses
and then come to Bloomington for 4-6 weeks for training.
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