I am Ryan IT Recruiter with GRMI Inc. Here is the requirement opens with
us, please have a look and if you are interested please get back to me with
your latest word formatted resume along with contact details to

*69637 *

*Duration*: *9+ Months*

*Job Role: Network Support Analyst*

*Location: Bloomington, IL, United States*

*Role Description: *

This position is for a Converged Network Support Analyst who will be
supporting Data, Voice and Contact Center Networks.

It is for 1st shift in Phoenix with a schedule of Mon-Fri 7am - 3:15pm.

Cisco Customer Voice Portal (CVP)

Installation experience

Application Configuration Support Knowledge - Infrastructure

Cisco Unified Contact Center Enterprise (UCCE) experience

Experience with Multiple instances of UCCE using ICM to ICM gateways -
Knowledge of adjunct connectivity

CTIOS troubleshooting server side

TCP/IP networking fundamentals

Understand ITIL Principles (Service Management)

Experience with moving from Avaya to Cisco would be helpful

Self Directed, Team player, Ability to work with both technical and
non-technical people

In order to foster communication and timely resolution of outages, analysts
located in Bloomington and Phoenix will be located, on a regularly
scheduled basis, in an area where a video camera with phone will operate
continuously. Will have them start in CCW for 2 weeks to address accesses
and then come to Bloomington for 4-6 weeks for training.

Thank & Regards,

*Ryan *

*IT Recruiter*

*Global Resource Management* (*GRMI, Inc*),

5400 Laurel Springs Parkway, Suite 902, Suwanee, GA

P: 678-935-0232 *|* F: 6788072692

E: r...@grmi.net *| *W: www.grmi.net

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