Please review the below requirement thoroughly it. If interested, please
reply with matching resumes

Position : Voice Support Admin/Engineer
Location : Houston, TX
Duration : 6+ months
*Job description :*

 ·         Act as Subject Matter Expert (SME) for customer to address any
concerns, queries and resolving the issues on Telecom and voice network

·         Ensure the assigned deliverables are met with the committed SLA’s
for Telecom and Voice Network

·         Ensure the escalated technical issues or concerns resolved with
in defined SLA timeframe.

·         Contribute to develop and manage the policies, procedures and
best practices for delivering service

·         Monitors trouble ticket trends and other information relevant to
resolving the issue

·         Generate Reports as per Client & Customer requirements

·         Perform problem management, root cause analysis and record
solutions in the knowledge base.

·         Asset tracking and management of all Wireless Telecom devices
using TMI system

·          Monitoring budgets for Voice , Data and Internet infrastructure

·          Monthly vendor bill payment processing and management

·         Conduct internal audits to check the compliance of the team.

·         *Telecom experience and extensive knowledge of Service provider
and voice technologies* (Nortel, Avaya PBX, Cisco Call Manager, IP
Telephony) and Conferencing solutions (Cisco VOIP, Polycom, Avaya and )

·         Knowledge & Experience in QOS & SIP

·         Knowledge on WAN technologies like MPLS and Data / Voice

a.       Knowledge and experience with inter-network routing architectures,
and the underlying network security technologies

Secondary Skills

b.      ITIL process awareness and knowledge of process flows & definitions

c.       Skills on Template creation , presentation and documentation

d.      Skills on Network management tools implementation

e.      knowledge on Project management for assisting all Infrastructure

Must be

1.       CCNA + 4 Years Networking Experience AND/ OR

2.       Cisco IPT Certified AND/ OR

·         Avaya Certified Hands on experience on Telecom (ISP, ISDN, PRI)
solutions  and Voice Networking Technology and Products (Avaya ,Nortel
,PBX, Cisco IP Telephony solution)

·         Experience in audio, video conferencing (Cisco, Polycom)

·         Management tools – Cisco Works, Concord, Solar Winds, Cisco
Unified Communication operation manager

Must to know

·         Voice Network Management (Nortel,Avaya PBX, Cisco VOIP)

·         Audio Video Conferencing solution (Cisco, Polycom)

Thanks and Regards:


Tel no : 630-281-2396 / 630-281-2478 ( Ext 964 )

vikas.dwiv...@vegazva.com <n...@thegea.com>

Add me at GT: vikas.itreq

You received this message because you are subscribed to the Google Groups 
"Resumes" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to resumes+unsubscr...@googlegroups.com.
To post to this group, send email to resumes@googlegroups.com.
Visit this group at http://groups.google.com/group/resumes.
For more options, visit https://groups.google.com/d/optout.

Reply via email to