Hope you are doing good !!
Please go though the requirement an let me know if you are interest ASAP..

We have an urgent requirement as follows: Please respond with Update resume
for vija...@avanitechsolutions.com

*Job Title: Business Systems Analyst or Level 2 Help Desk Mgr*

*Location: Northern Suburbs of Chicago, Illinois*

*Duration: 1+ Year*

*Job Description: 2 End Client References needed.*

Our Direct Client is looking for Business Systems Analyst with Support
System Implementation


This outstanding company is in the process of Creating, compiling and
staffing the support Team for the

most dynamic implementation in the organization we need a strong BSA to
champion the cause. This

person will partner with several company team members to build and document
the support work.

You will need to be able to build a process, tools, documentation to start
have the vision and ability to

start to learn new software, and coordinate the work with 2 or more
offshore help desk coordinators.

You must have outstanding communication and documentation skills and
experience with a help desk


What the team does:

Experience in supporting desk for the World Class Customer Information and
Enterprise customer data


Experience with service calls from the software users.

Experience with solving issues such as LDAP/software security access,
especially for new users.

Able to build team/project matures, and have experience identifying tasks
in the tools that they can

delegate to the support team.

Tasks include: re-loading data, restarting jobs, troubleshooting issues,
user training (if users are having

issues), etc.

*Nice to Have......*

IBM InfoSphere MDM, BPM and IIS

Opportunity to expand to WebMethods (enterprise service bus)

Spectrum (Pitney Bowes address validation)

Salesforce.com a plus

*What tools we use:*



Microsoft Suite

SQL and JAVA knowledge a huge plus

Thanks & Regards,
*Vijay D*

*Avani Business Park*

687 Lee Rd, Suite# 208, Rochester, NY 14606
Phone:585-643-1768| Fax:585-285-4133
Email: *vija...@avanitechsolutions.com <vija...@avanitechsolutions.com>*
Web: *www.avanitechsolutions.com <http://www.avanitechsolutions.com/>*

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