Hope you are doing good !!
Please go though the requirement an let me know if you are interest
*Job Title: Business Systems Analyst or Level 2 Help Desk Mgr*
*Location: Northern Suburbs of Chicago, Illinois*
*Duration: 1+ Year*
*Job Description: 2 End Client References needed.*
Our Direct Client is looking for Business Systems Analyst with Support
This outstanding company is in the process of Creating, compiling and
staffing the support Team for the
most dynamic implementation in the organization we need a strong BSA to
champion the cause. This
person will partner with several company team members to build and document
the support work.
You will need to be able to build a process, tools, documentation to start
have the vision and ability to
start to learn new software, and coordinate the work with 2 or more
offshore help desk coordinators.
You must have outstanding communication and documentation skills and
experience with a help desk
What the team does:
Experience in supporting desk for the World Class Customer Information and
Enterprise customer data
Experience with service calls from the software users.
Experience with solving issues such as LDAP/software security access,
especially for new users.
Able to build team/project matures, and have experience identifying tasks
in the tools that they can
delegate to the support team.
Tasks include: re-loading data, restarting jobs, troubleshooting issues,
user training (if users are having
*Nice to Have......*
IBM InfoSphere MDM, BPM and IIS
Opportunity to expand to WebMethods (enterprise service bus)
Spectrum (Pitney Bowes address validation)
Salesforce.com a plus
*What tools we use:*
SQL and JAVA knowledge a huge plus
Thanks & Regards,
*Avani Business Park*
687 Lee Rd, Suite# 208, Rochester, NY 14606
Email: *vija...@avanitechsolutions.com <vija...@avanitechsolutions.com>*
Web: *www.avanitechsolutions.com <http://www.avanitechsolutions.com/>*
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