Hi, Hope you are doing good !! Please go though the requirement an let me know if you are interest ASAP..
*Job Title: Business Systems Analyst or Level 2 Help Desk Mgr* *Location: Northern Suburbs of Chicago, Illinois* *Duration: 1+ Year* *Job Description: 2 End Client References needed.* Our Direct Client is looking for Business Systems Analyst with Support System Implementation Experience. This outstanding company is in the process of Creating, compiling and staffing the support Team for the most dynamic implementation in the organization we need a strong BSA to champion the cause. This person will partner with several company team members to build and document the support work. You will need to be able to build a process, tools, documentation to start have the vision and ability to start to learn new software, and coordinate the work with 2 or more offshore help desk coordinators. You must have outstanding communication and documentation skills and experience with a help desk *Environment……..* What the team does: Experience in supporting desk for the World Class Customer Information and Enterprise customer data tools. Experience with service calls from the software users. Experience with solving issues such as LDAP/software security access, especially for new users. Able to build team/project matures, and have experience identifying tasks in the tools that they can delegate to the support team. Tasks include: re-loading data, restarting jobs, troubleshooting issues, user training (if users are having issues), etc. *Nice to Have......* IBM InfoSphere MDM, BPM and IIS Opportunity to expand to WebMethods (enterprise service bus) Spectrum (Pitney Bowes address validation) Salesforce.com a plus *What tools we use:* SharePoint JIRA/Confluence Microsoft Suite SQL and JAVA knowledge a huge plus Thanks & Regards, *Vijay D* *Avani Business Park* 687 Lee Rd, Suite# 208, Rochester, NY 14606 Phone:585-643-1768| Fax:585-285-4133 Email: *vija...@avanitechsolutions.com <vija...@avanitechsolutions.com>* Web: *www.avanitechsolutions.com <http://www.avanitechsolutions.com/>* -- You received this message because you are subscribed to the Google Groups "Resumes" group. To unsubscribe from this group and stop receiving emails from it, send an email to resumes+unsubscr...@googlegroups.com. To post to this group, send email to email@example.com. Visit this group at http://groups.google.com/group/resumes. For more options, visit https://groups.google.com/d/optout.