Hope you are doing good !!
I came across your profile on Monster
Please go though the requirement an let me know if you are comfortable or
We have an urgent requirement as follows: Please respond with Update resume
*Job Title: Windows Support Specialist*
*Location: Niles, Illinois*
*Duration: 1+ Year*
Consultants will be supporting Client field employees and customers with
and maintenance of vending solutions offered through our third party
automated inventory vendor,
Crib master. Consultants will be working with the field employees over the
phone for a variety of
mechanical and/or software issues that will require the knowledge of moving
circuitry, software functionality, Windows OS, and basic networking
functions. The consultant should
complement these skills with excellent customer service, organized written
includes typing skills and thought organization), seasoned oral
communication skills, and patience
in troubleshooting as these calls can last 30-60 minutes in some cases.
Contractors should be able
to utilize the training received upon acceptance of the contract and couple
that training with the
knowledge base in order to resolve or delegate these calls with minimal
*Requirements Technical Musts*
1. Knowledge of software troubleshooting
2. Mixed experience in PC and mechanical hardware troubleshooting
3. Knowledge of basic IT networking functionality
4. Windows OS Configuration experience
5. Customer Service experience in a call center environment
6. Experience with IT service ticketing software
7. Experience with knowledge base databases
1. IT Certifications
2. Experience troubleshooting automated inventory systems and/or vending
3. Remote troubleshooting of off-site equipment
4. Associate's Degree or higher in an Information Technology program
5. Networking/Hardware/Software Certifications
6. ITIL Certified
7. Experience with software collaboration tools.
Thanks & Regards,
*Avani Business Park*
687 Lee Rd, Suite# 208, Rochester, NY 14606
Email: *vija...@avanitechsolutions.com <vija...@avanitechsolutions.com>*
Web: *www.avanitechsolutions.com <http://www.avanitechsolutions.com/>*
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