Hi Associate,

We have an Urgent opening .Please see the Job Description Below and let me
know if you have any consultant available.

*Job Title: Service Manager*

*Location: Minneapolis, MN*

*Duration : 6 months +*

*Must Have : Incident ,Change and Problem Management*


Experience of working as an Change

§ Planning, Protection and Optimization ITIL Service Capability
qualification. alternatively the completion of the Service Lifecycle ITIL
modules - Intermediate qualification

§ Innovative thinking with service quality, and its improvement, within
limits of costs and business direction

§ A good understanding of the organization’s IT infrastructure, services
provided and customers/users

§ Proven experience of data analysis and good numeracy, analytical and
reporting skills

§ Knowledge and use of ITSM tools suite

§ Strong exposure in key aspects of IT infrastructure, including desktop
hardware, enterprise applications, databases, storage, networks and all
types of servers

§ Practical experience of IT Service Management in a complex IT operations

*Role Description *

 Experience in driving Major incident/problem/change processes

§ Proven ability to build and manage relationships in a matrix environment
§ Experience of working as a service level manager in a multivendor

§Release manager in a multivendor environment

*Thanks *

*Wasim AhmedUnited Software Group Inc.. 565 Metro Place South. Suite #
110 Dublin, OH 43017 Phone:  614-495-9222 ext 494Fax: 1-866-764-1148
 *www.usgrpinc.com* <http://www.usgrpinc.com/>

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