We have an Urgent opening .Please see the Job Description Below and let me
know if you have any consultant available.
*Job Title: Service Manager*
*Location: Minneapolis, MN*
*Duration : 6 months +*
*Must Have : Incident ,Change and Problem Management*
Experience of working as an Change
§ Planning, Protection and Optimization ITIL Service Capability
qualification. alternatively the completion of the Service Lifecycle ITIL
modules - Intermediate qualification
§ Innovative thinking with service quality, and its improvement, within
limits of costs and business direction
§ A good understanding of the organization’s IT infrastructure, services
provided and customers/users
§ Proven experience of data analysis and good numeracy, analytical and
§ Knowledge and use of ITSM tools suite
§ Strong exposure in key aspects of IT infrastructure, including desktop
hardware, enterprise applications, databases, storage, networks and all
types of servers
§ Practical experience of IT Service Management in a complex IT operations
*Role Description *
Experience in driving Major incident/problem/change processes
§ Proven ability to build and manage relationships in a matrix environment
§ Experience of working as a service level manager in a multivendor
§Release manager in a multivendor environment
*Wasim AhmedUnited Software Group Inc.. 565 Metro Place South. Suite #
110 Dublin, OH 43017 Phone: 614-495-9222 ext 494Fax: 1-866-764-1148
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