*Please share me a profile on :*
*ka...@tresourceinc.com <ka...@tresourceinc.com>*

Hello Folks,

Hope you are doing great !!!

Let me know if you are available for the opportunities

If yes than please provide me your *most updated Resume* in MS word and
*reference* (if any)

And please go through the requirement below :

*Role: Desktop Support*

*Location: San Antonio, TX*

*Start Date: ASAP*

*Duration: 6+ months contract*

*Client :  HCL*

*Rate : $15/hour *

*Job Description :*

 Dealing with hardware and application support queries and issues reported
to the
support desk and escalated to the Desktop Support Engineers
•Use diagnostic tools to troubleshoot problems associated with network
connectivity, and workstation hardware/software
•Take ownership and responsibility of queries, issues and problems assigned
the Desktop Support Engineers
• Escalate issues and involve experts wherever required in order to resolve
as quickly as possible (1.) Ensure adherence to the published compliance
frame work.

 Monitor by conducting periodic audits to ensure all compliance aspects are
adhered to; Analyze and publish reports on the findings; discuss with the
concerned stake holders and follow up on the clos

 (2.) To analyze and integrate the CoE Process and adjoining HR/Business
Processes for bringing out higher alignment by creating new designs or
enhancing the current design as per industry and regulatory norms.

(3.) To keep self abreast of the changing paradigm through reading,
research, feedback and competitor analysis to ensure that the process
design has the next/best practices

(4.) To prepare business requirement documents for automation/enhancement
of the HR Process(es),

lead pilot and testing efforts of a process rollout including preparation
of training material and ensure that customer queries on a new process are
responded to.

*I would appreciate a prompt response….*

*Thanks & Regards*.*?*

|| Kapil Bansal | Technical Recruiter ||

Technology Resource Group Inc.
3736 Hillsdale Court Santa Clara, CA 95051

Office: 408-709-1760 Ext : 837

*Gtalk** :* kapil.trg  *Yahoo**:* kapil.trg21 | Fax: 408-884-2409

ka...@tresourceinc.com |  www.tresourceinc.com

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