Hi Associate,

We have an Urgent opening .Please see the Job Description Below and let me
know if you have any consultant available.

*Job Title: Incident Manager*

*Location: Atlanta GA*

*Duration : 6 months +*

*Must Have : Incident ,Change and Problem Management*


Experience of working as an Change

§ Planning, Protection and Optimization ITIL Service Capability
qualification. alternatively the completion of the Service Lifecycle ITIL
modules - Intermediate qualification

§ Innovative thinking with service quality, and its improvement, within
limits of costs and business direction

§ A good understanding of the organization’s IT infrastructure, services
provided and customers/users

§ Knowledge and use of ITSM tools suite

§ Practical experience of IT Service Management in a complex IT operations

*Role Description *

·         Coordinate the resolution of critical P1 incidents utilizing
technical and business resources in 24x7x365 enterprise support

·         Instigate and chair technical bridge and management bridge
conference calls and assign tasks to the relevant attendees.

·         Provide updates on customer management bridges on current
infrastructure issues and actions being taken.

·         Send executive style communications to a global audience giving
details of the incident and impacts to the business.

*Thanks *

*Wasim Ahmed United Software Group Inc..  565 Metro Place South. Suite #
110  Dublin, OH 43017  Phone:  614-588-8477 <614-588-8477> Fax:
1-866-764-1148 <1-866-764-1148>  **wasimah...@usgrpinc.com*
  *www.usgrpinc.com* <http://www.usgrpinc.com/>

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